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Service Strategies - http://www.servicestrategies.com/
Provides industry standards, certification, training and consulting solutions for customer service, technical support, field service and professional service organizations. |
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JoAnna Brandi & Company, Inc. - http://www.customercarecoach.com
Customer care training program for managers. |
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Service Quality Institute - http://www.customer-service.com/
Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter. |
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Craig Harrison's Expressions of Excellence - http://www.expressionsofexcellence.com/
Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets. |
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Sterling Consulting Group, Inc. - http://www.quality-service.com/
Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused. |
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Professional Edge - http://www.proedgeskills.com/
Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism. |
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Telephone Doctor - http://www.telephonedoctor.com/
Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training. |
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Impact Learning Systems - http://www.impactlearning.com/
Skill-based training programs designed to change behavior and improve customer contact skills and related performance. |
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Jones Associates - http://www.service-training.co.uk
Specializes in researching, preparing and delivering training programs |
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Dionco Inc. - http://www.dionco.com/
A retail consulting firm specializing in retail selling skills and customer service skills. |
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Signature Worldwide - http://www.signatureworldwide.com/
Offers customer service and sales skill training programs. Events calendar, and newsletter. |
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Customer Service Works - http://www.customerserviceworks.com/
Provides training programs and consulting services. Public workshops, newsletter and contact details. |
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Belding Skills Development Corp. - http://www.beldingskills.com/
Provides seminars and workshops on the topic. List of services, newsletter and contacts. |
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Martrain Ltd - http://www.martrain.co.uk/
Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile. |
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Customer Focus, Inc. - http://www.customerfocusinc.com/
On-site customer service training for service representatives. |
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Power Train - http://www.powertrain.co.uk/
Providing off the shelf and custom-designed training packages on the topic. Profile and contact information. |
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Rapid Results - http://www.rapid-results.com/
Offers training covering customer service, sales, leadership, telephone skills. |
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Measure-X - http://www.measure-x.com/
Customer service and retention training and measurement. Includes testimonials and services. |
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Ford, Lisa - http://www.lisaford.com/
Speaks on customer service topics including managing, hiring and training. Audio, video and books available. |
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ContactPoint - http://www.contactpointsolutions.com/
Focus on customer service and sales training. Provides training, monitoring, and coaching solutions. |
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Optimum Operating Procedures and Services Pty Ltd - http://www.oops.net.au/
Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia) |
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Gehegan & Associates - http://www.gehegan.com/
Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California. |
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Corporate Dynamics, Inc. - http://www.corpdyn.com/
Training and consulting solutions for customer service, sales, and management related issues. |
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Caliluna Consulting - http://www.extraordinarycustomerservice.com/
Provides online customer service training for employees and managers to increase profits and improve business. |
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SunShower Learning - http://www.smile-video.com/
Video-based training program to inspire positive attitudes in front-line customer service employees. |
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Thank You Very Much, Inc. - http://www.thankyouverymuchinc.com/
Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats. |
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LMR Associates - http://www.lmrassociates.com/
Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts. |
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Glasstap Training Services - http://www.glasstap.com/
Developing People to support the business, using innovative learning styles mixing classroom and e-learning. |
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Tooty Inc. - http://www.tootyinc.com/
Customer service and sales strategy evaluating, developing, training and monitoring. |
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Myra Golden Seminars - http://myragolden.com/
Keynotes, web based training and seminars designed with an emphasis on customer service improvement. |
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Communication Strategy Consultants - http://www.communicationstrat.com/
Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area. |
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Learning Journey, Inc. - http://www.learningjourneyinc.com/
Solutions to help increase employee morale and give better customer service through communication and corporate culture. |
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CustomNet Services - http://www.customnet.on.ca/
Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada. |
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Mark Eppler & Associates - http://www.markeppler.com/
Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups. |
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Customer Service Review, Inc. - http://www.csr-net.com/
Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training. |
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Expressive Concepts - http://www.expressiveconcepts.com/
Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics. |
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Customer Care Training and Consulting - http://www.customercaretraining.co.za/
Offering online and classroom based customer care training and consulting services. List of products, profile and contacts. |
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M2S2 Communications - http://www.m2s2.com/
Provides services focused on the telephony industry. Profile, events and contact information. |
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Oriel Training - http://www.orieltrain.com/
Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing. |
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Peak Performance International Pty Ltd - http://www.peakperformance.co.nz/
Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts. |
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Total Performance Limited - http://www.totalperformance.ca/
Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events. |
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Customer Service University - http://www.customerserviceuniversity.com/
Provides customer service videos and training programs. Includes online ordering and contacts. |
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AM International Learning - http://aminterlearning.com/
Specializing in customer service training. Courses, workshops, and seminars. |
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Ceres Innovations Inc. - http://www.ceresinnovations.com
The CERES model places employees at the center of customer relations within the company |
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The I.M.P.A.C.T. Training Group, Inc. - http://www.impacttraininggroup.com/
Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching. |