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Call Center magazine - http://www.callcentermagazine.com/
Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone. |
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Contactcenterworld.com - http://www.contactcenterworld.com
Online news for the industry. |
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Telcall Magazine - http://www.telcall.com.au
Australian magazine for the call centre industry, contains information about the latest developments and best practices within the industry. |
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Call Center Times - http://www.callcentertimes.com/
Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions. |
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Outbound Focus - http://www.outboundfocus.com/
Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing. |