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Email and calendar for deskless workers

Enterprises in industries like services, hospitality, manufacturing and retail have traditionally been unable to provide all their employees with the most basic messaging and calendaring tools that employees at headquarters take for granted.

Analysts estimate that up to 45% of employees do not have a company-provided email address.(1) While some of the benefits of providing company-wide email might be obvious (like reduced paperwork and improved communications), other benefits of providing email to every single employee include improved employee morale, and reduction of the digital divide that for years has separated office workers from deskless employees.

The Google approach to workforce email

Traditional email and calendaring solutions are so expensive and complicated that it hasn't made sense to provide every employee with an email address and calendar.

That's about to change. Google Apps provides the best workforce email solution by addressing the three key areas that have been preventing organizations from deploying enterprise-wide email: high total cost of ownership, integration and training.

Google Apps provides a workforce email solution with:

Low total cost of ownership
At the end of the day, the total cost of a typical email solution can end up being about five or six times the cost of the email software licenses themselves. By the time you add up the required hardware (processing power and storage space, power backups, air conditioning, data backups), required software (databases, operating systems) and IT staff to keep the system running, the fully loaded total cost of ownership of messaging and collaboration solutions comes to more than $300 per user per year.(2)

The software-as-a-service model of Google Apps Premier Edition provides you not only a guaranteed SLA of 99.9% uptime for email*, but also a very predictable -- and low -- total cost of ownership. A single, low, fixed per account per year price gets you email accounts, and also the servers, backups and system admins needed to run a powerful email solution. Plus your employees get access to not just email, but also to the other communication and collaboration tools available through Google Apps.

Easy integration
Integration is key in the workforce email scenario. You might want to provide different messaging environments to headquarters and deskless workers -- and you might want to manage both users centrally.

Google Apps Premier Edition gives you simple, seamless integration between the different email systems you may have in-house. Easy to implement APIs allow you to provision and manage users centrally, and of course, you can still use the same email domain for all of your employees, even if they're not all on the same email platform.

Little training required
Perhaps one of the best parts of Google Apps is that your users are already our users -- many of them use our services everyday. They’re familiar with the simple, intuitive user interfaces we design for our products. So when you roll out Google Apps for your business, instead of wondering how to use it, they'll just say, "finally!"

* The 99.9% uptime guarantee for Gmail is offered to organizations using Google Apps Premier Edition, as described in the Google Apps Premier Edition Terms of Service.

Additional resources

To learn more about how you can deploy Google Apps in your business, begin by taking the product tour. You may also wish to download the Google Apps Premier Edition datasheet, or attend an online seminar.

1. http://www.radicati.com/uploaded_files/news/03Workforce_Email.pdf
2. The Radicati Group. Microsoft Exchange 2003 Total Cost of Ownership. November 2003.