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Enterprise Technical Solutions Engineer, Cloud Technology

Location: Seattle/Kirkland

Team: Technical Infrastructure

Apply now

This position is based in Seattle, WA.

The area: Enterprise

We've helped over 30 million employees at three million organizations around the world to "go Google." As masters of cloud computing, the Enterprise team helps small and large businesses, educational institutions and government agencies discover the wonders of "the cloud" and work smarter through Google Apps. Our technical and sales teams design and implement solutions for these organizations with custom features, security and support -- all with Google's philosophy of innovation and ease of use in mind.

The role: Enterprise Technical Solutions Engineer, Cloud Technology

As a Technical Solution Engineer, you will provide support for Google's Enterprise cloud products, solutions and APIs, including AppEngine and Google Storage. You will provide technical assistance and developer support as part of a global 24x7 support organization. You will also work closely with engineers, product managers and sales engineers to improve the product's vision and to make Google customers successful.

Responsibilities:

  • Provide developer and technical support and resolve customer cases for Google's Enterprise cloud products, solutions and APIs, including debugging AppEngine and Google Storage applications, authoring documentation and code samples, and handling system configuration.
  • Identify and document AppEngine and Google Storage bugs and feature requests and work with engineers and customers to implement effective solutions.
  • Work closely with engineers, product managers and sales engineers to improve Google cloud products at a senior level, suggesting and making changes to the product code.

Minimum qualifications:

  • BA/BS. In lieu of degree, 4 years of relevant work experience.
  • 1 year of industry experience in software development, systems integration or systems engineering. Experience developing web applications; strong understanding of web development protocols (HTML5, AJAX, XML, JSON, RFCs 2109/2965, 1945/2616).
  • Strong network administration and troubleshooting skills with good understanding of Linux system administration.
  • Strong working ability with common programming/scripting languages (one or more of Java, C, C++, Python, shell scripting, JavaScript).

Preferred qualifications:

  • Hands-on experience with cloud storage solutions, SQL database administration, and/or distributed computing technology. Google AppEngine experience preferred.
  • Outstanding account management, follow-through, resourcefulness, attention to detail and verbal and written communication skills.

The Big Picture

Seattle/Kirkland office

Home to our gaggle of geeks in the Pacific Northwest, Google Seattle/Kirkland offers opportunities to tackle some of the world’s most interesting coding projects.

Location: Seattle/Kirkland

Technical Infrastructure

Make Google's services fast and reliable for billions of users.

Team: Technical Infrastructure

Enterprise Technical Solutions Engineer, Cloud Technology

Location: Seattle/Kirkland

Team: Technical Infrastructure

Apply now

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