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SMB Services Associate (French)

Location: Wroclaw

Team: Sales Operations

Apply now

This position is based in Wroclaw, Poland.

The area: SMB Sales and Operations

When our millions of advertisers and publishers are happy, so are we! As small business experts, we help get local entrepreneurs on the map, and deliver a beautifully simple, intuitive experience that enables customers to grow their businesses with us. By spotting and analyzing customer needs and trends, our innovative teams of strategists, account developers and customer support specialists work together on scalable solutions for each business, no matter its age or size.

The role: SMB Services Associate (French)

Businesses that partner with Google come in all shapes, sizes and market caps, and no one Google advertising solution works for all. Your knowledge of online media combined with your communication skills and analytical abilities shapes how new and existing business grows. You leverage your entrepreneurial drive to target, educate and persuade new customers to embrace Google's latest advertising products and technologies. Using your influencing and relationship-building skills, you provide Google-caliber client service, research and market analysis. You anticipate how decisions are made, understand the details of individual campaigns and persistently explore and uncover the business needs of your key clients. Working with them, you set the vision and the strategy for how their advertising can reach thousands of users.

Responsibilities:

  • Provide outstanding customer service and sales support to Google's advertisers, publishers, and/or users.
  • Manage customer inquiries by phone, e-mail, and/or live chat.
  • Collaborate with Specialists, Engineers, and Product team members on new feature development.
  • Implement creative ways to improve our client relationships and increase revenue by upselling and promoting other Google products.
  • Provide strategic advice and help solve technical issues by working closely in a consultative role with key clients.

Minimum qualifications:

  • BA/BS degree (In lieu of degree, relevant skills or equivalent experience).

Preferred qualifications:

  • Previous experience or internships in sales, customer support, account management, marketing or consulting.
  • Proven ability to manage multiple projects at a time while paying strict attention to detail.
  • Demonstrated capacity to lead and/or motivate others around you.
  • Excellent written and verbal communication skills in English and French.

The Big Picture

Wroclaw office

Do cool things that matter at Google Wroclaw.

Location: Wroclaw

Sales Operations

Set the direction for our business and make sure it runs smoothly.

Team: Sales Operations

SMB Services Associate (French)

Location: Wroclaw

Team: Sales Operations

Apply now

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other company location. Google is not responsible for any fees related to unsolicited resumes.

At Google, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. Google is proud to be an equal opportunity workplace and is an affirmative action employer.