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Localized customer support

To provide the best possible service to your international customers and to communicate with them in their local language, you can use translation features in Gmail and Google Talk.

Gmail translation

Gmail screenshot

You can enable the message translation feature in Gmail to read emails in multiple languages. Gmail can instantly translate an email in just one click, giving you a general understanding of the message.

Read more about the message translation feature.

Google Chat translation

Language codes:

Language Code
Arabic ar
German de
Greek el
English en
Spanish es
French fr
Italian it
Japanese ja
Korean ko
Dutch nl
Russian ru
Chinese (Simplified) zh
Google Talk screenshot

You can also send and read live Google Chat messages in multiple languages.

To start a multilingual chat, invite the person you'd like chat with, plus the two appropriate translation bots.

Fore example, if you speak English, and you want to chat with your Spanish-speaking customer, simply add the following bots to your contacts:

  • en2es@bot.talk.google.com
  • es2en@bot.talk.google.com

Next, start a group chat, inviting your customer, plus the two bots you added. When you chat with your customer, the bots will translate between English and Spanish automatically.

(Tip: Before you try communicating with your customers, enlist a friend to help you experiment with the group chat feature in different languages so you can get used to the automatic translation experience.)

Choose from one of the following bots:

ar2en, en2ar, en2fr, en2nl, fr2de, ko2en, de2en, en2de, en2it, en2ru, fr2en, nl2en, de2fr, en2el, en2ja ,en2zh, it2en, ru2en, el2en, en2es, en2ko, es2en, ja2en, zh2en

Learn how to add the Google Chat translation bots.

Contact our global advertising specialists for a free consultation..