Here are a few resources and tips to help you meet the logistical and legal requirements to operate an international environment. Keep in mind that below there are only some examples of areas to consider, and that you should check with your own legal counsel to ensure there aren't additional restrictions on the shipment or sale of your product in various countries or regions.
Consider insuring international shipments, as they tend to have a higher risk of loss or damage. Many postal services automatically provide some coverage. However, you may want to consider including insurance charges in your shipping costs or let customers buy insurance separately. As always, be clear about the reasons for additional costs to set customer expectations.
International postage costs and transit differ based on weight, size, and postage method. Include information on shipping costs and estimated arrival times for each market. Don't forget to list your policies on international returns and their associated costs. Provide clear information about your postage options to help your international buyers shop with confidence.
Understand restrictions around import, packaging, and/or any additional fees in the countries you are operating and advertising in. For example, any consumer product sold in the UAE must be labeled in Arabic, while Korea has instituted a ban on the use of PVC shrink wrap due to environmental concerns. Your shipping and logistics company (say, DHL, UPS, FedEx, or others) can help you.
Duties and taxes may be charged on certain items and vary by country. Some countries charge Value Added Tax (VAT) on top of applicable duties. Usually, buyers are responsible for knowing how much they’ll be charged in taxes and duties, and bear the additional costs. However, you can help customers by mentioning relevant cost estimates in your listings.
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