FAQs

What is an AdWords webinar?

A webinar is a free online seminar that you participate in via the web. It is a live presentation from AdWords experts. You may need headphones if you're in an open office.

How do I register to attend a webinar?

You click on the sign up link next to the webinar you wish to attend and then register through the Webex site. You will need to use the email address associated with your AdWords account in order to sign up.

What are the technical requirements for participation?

Most importantly, you will need a computer with an internet connection, speakers or earphones and meet the following minimum system criteria.

How does the Webinar audio work?

Webex uses VoIP technology so you don’t need to ‘dial in’ through a phone line but you do need functioning speakers/ earphones.

Do I need a microphone?

You won’t need a microphone but you will be able to talk with specialists using chat.

I can’t hear the presenter at all?

You should check that your speakers are working and if you have separate speakers, you should make sure they’re properly connected. Also, when the presentation starts, there should be a pop up window asking you if you want to participate in the VoIP conference, please click ‘yes’ to this. If you select ‘no’ or if you have selected ‘Teleconference’ you won’t be able to hear the presenter.

The presenters voice is slow or breaking up. What’s wrong?

If you can hear us but the presenter’s voice is breaking up, your internet connection may be too slow.

Can I ask questions during the webinar?

We provide chat support online during the webinar. This means that there will be a chat window where you can type messages and send them instantly to our AdWords experts. We will answer them as quickly as possible before the end of the webinar.

How long does the Webinar last?

The webinar will last approximately one hour including questions and answers.

Can my colleague also attend?

Yes. Your colleague can also sign up online through this calendar. If you only have one AdWords account then you should use the email address associated with the account.

Are there webinars that I can attend in other languages?

Yes, you can attend webinars in any of the languages below by clicking on the relevant calendar for that web page.

German: www.google.de/adwords/webinars

Spanish: www.google.es/adwords/webinars

French: www.google.fr/adwords/webinars

Italian: www.google.it/adwords/webinars

Dutch: www.google.nl/adwords/webinars

If I have any further questions concerning webinars, who should I contact?

Please email us at webinars@google.com and we’ll be happy to answer your questions.