Google Apps Technical Support Services Guidelines

The following technical support services guidelines ("Guidelines") apply to support services for your Google Apps Enterprise Agreement, Google Apps for Government Agreement, Google Apps for Business Agreement, Google Apps - Security and Compliance Agreement, Google Apps - Message and Collaboration Agreement, Google Apps Premier Edition Agreement, Postini Services Contract, Google Apps for ISPs Agreement (also known as Google Apps Partner Edition Agreement), and/or Google Apps for Education Agreement (also known as Google Apps Education Edition Agreement) entered into by and between Google and Customer (as may be applicable, the "Agreement"). Google Apps Message and Collaboration services, Google Apps Core services and services provided under the Google Apps for Business Agreement, Google Apps for ISPs Agreement (also known as Google Apps Partner Edition Agreement), and Google Apps for Education Agreement (also known as Google Apps Education Edition Agreement) are collectively referred to in these Guidelines as "Google Apps Services." Google Apps - Postini Services and services provided under the Google Apps - Security and Compliance Agreement and Postini Services Contract are referred to in these Guidelines as "Postini Services." Capitalized terms not defined herein have the meaning set forth in the Agreement. For clarity, Google will have no obligation under the Agreement (or these Guidelines) to provide support for any of the services set forth at the following URL: http://www.google.com/support/a/bin/answer.py?hl=en&answer=181865.