Is your library ready to take electronic reference services to the next level? This program features vanguard solutions already implemented in libraries across the country. The speakers will discuss their innovative service models that include Skype and a 3D virtual reality library, and they'll discuss their users' preferences for emerging technologies that are re-shaping the landscape of contemporary reference work. Attendees will learn why one library has the moxie to claim why it is "not what other research libraries are, [but] what they will be" and "where face-to-face instruction and reference are the exception, not the rule."

Speakers:
- Char Booth, Reference and Instruction Librarian, Ohio University
- Geri Purpur and Louise Ochoa, Distance Learning Librarians, Appalachian State University
- Sara Davidson, Head of User Communication and Instruction, University of California, Merced