Bad search is the problem...

No matter how many web pages your site contains, users rely on search to find the products, services and information of interest to them. They most likely used a search engine to find your site, and 82% of the time visitors use site search once they get to your site to find the information they need.¹

As the quality of web search has improved, expectations for search have increased significantly. Unfortunately, most sites don’t meet these high expectations for search: 85% of site searches don’t return what the user sought, and 22% return no results at all.^2,3

Google search is your solution.

If poor search is the problem, Google search is the solution. By making site information easy to find, the Google Mini and Google Search Appliance can increase sales and reduce customer support costs. Effective site search:

• Boosts browsing-to-buying conversion rates
• Drives offline sales by connecting users to products and information quickly and easily
• Reduces customer service costs by connecting users to support information
• Cuts cost per support contact by enabling customer support representatives to find answers faster
• Grows order size and purchase frequency
• Helps users find products that navigation alone might have missed
• Enhances cross-sell and up-sell opportunities
• Increases visitor page views and visit lengths by helping them find the information they want

But why take our word for it? Check out some of the results our customers have found:

• Toolfetch: “The number of searches on Toolfetch.com is up 30% since the new search application was added, and sales are up 15%.”
• Iron Speed: “After two months, the number of technical support cases are 40% lower than before, and our customers are happier because they can get answers instantly without having to wait for support to reply.”
• The Nation: "We were sold on the Google Mini after ten minutes, purchased it online via credit card, installed it in a few hours and had it live on our site within the week. The quality and relevance of the search results delivered by the Google Mini are vastly superior to those delivered by our prior free search software.”
• Discovery Communications: “The number of daily searches has grown 70%, based on the value of searching with Google.”

Read more Google customer success stories:

• Google Mini customer success stories
• Google Search Appliance customer success stories

Learn why Google is your ideal search partner.

1. Forrester Research
2. Jupiter Research
3. IDC
4. Jupiter Media Metrics