Try our powerful Help Desk Software for your customer support professionals and deliver great customer support. Track, log and resolve issues instantly and improve the overall efficiency of support.
- Assist your customers round the clock
- Manage the tickets raised with ease
- Create knowledge bases and solve the issue quickly
FEATURES :
➤ TICKET MANGEMENT : Zoho Support helpdesk software lets you handle huge traffic of tickets and receive any number of mails into your inbox from both web forms and e-mail.
➤ KNOWLEDGE BASE : Create knowledge bases with respective topics that can be viewed both by public or support agents and minimize the resolution time .
➤ CONTRACTS, SLAs & ESCALATIONS : Set an appropriate deadline to provide a solution. Escalate the ticket if the resolution is not provided in time and make sure helpdesk resolves the issue.
➤ CUSTOMER SUPPORT PORTAL : Enable your customers login to a portal, where they can raise tickets or search for solutions for the issues without contacting the customer support.
➤ WORKFLOW : Automatically assign requests, send notifications and modify information based on the workflow rules.
➤ ALERTS AND NOTIFICATIONS : Use e-mails or pop-up windows to set alerts for completing a task in the stipulated period.
BENEFITS :
➤ Increase productivity and reduce the head count of the customer support team
➤ Identify the factors affecting the performance of your customer support and formulate ideas to improve
➤ Prioritize the issues based on SLA
➤ Offer support from your own domain using the Domain Mapping feature
➤ Fine Grained Access Control
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**ALWAYS FREE FOR 1 AGENT. TRY ZOHO SUPPORT NOW!**
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➤ TICKET MANGEMENT : Zoho Support helpdesk software lets you handle huge traffic of tickets and receive any number of mails into your inbox from both web forms and e-mail.
➤ KNOWLEDGE BASE : Create knowledge bases with respective topics that can be viewed both by public or support agents and minimize the resolution time .
➤ CONTRACTS, SLAs & ESCALATIONS : Set an appropriate deadline to provide a solution. Escalate the ticket if the resolution is not provided in time and make sure helpdesk resolves the issue.
➤ CUSTOMER SUPPORT PORTAL : Enable your customers login to a portal, where they can raise tickets or search for solutions for the issues without contacting the customer support.
➤ WORKFLOW : Automatically assign requests, send notifications and modify information based on the workflow rules.
➤ ALERTS AND NOTIFICATIONS : Use e-mails or pop-up windows to set alerts for completing a task in the stipulated period.
BENEFITS :
➤ Increase productivity and reduce the head count of the customer support team
➤ Identify the factors affecting the performance of your customer support and formulate ideas to improve
➤ Prioritize the issues based on SLA
➤ Offer support from your own domain using the Domain Mapping feature
➤ Fine Grained Access Control
=============================================================
**ALWAYS FREE FOR 1 AGENT. TRY ZOHO SUPPORT NOW!**
=============================================================
Specifications
Data access requirements
- Contacts (Read/Write)
- User Provisioning (Read only)