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Freshdesk: Help Desk Software (3 seats free)
5  star(s)

Refreshing cloud helpdesk & customer support software with deep Google Apps integration for contact sync, support portal Google Analytics, single sign on and Gadgets to even manage tickets from Gmail


  • Robust ticketing, knowledge base, community forums
  • Multi-channel:Email, web, phone, Twitter, Facebook
  • Business-support alignment with game mechanics


Description
Reviews (62)
Vendor
Freshdesk is the leading customer support software that lets you support your customers wherever they are with:
*Robust ticket management and intelligent automations, when customers want to talk to you
*Integrated community support and a separate knowledge base when customers want to talk to each other
*Social support across multiple Twitter accounts & Facebook pages, when customers are talking to the world

CUSTOMER QUOTES
#”The integration with Google Apps has been very helpful in getting our user population to make use of the ticketing system”- John Moore, Appletreeinstitute.org

# “We have checked out Desk.com, Zendesk and Freshdesk and fell for Freshdesk. Freshdesk was able to give us the best offer for startups by far with great personal support”- Stefan Lugtigheid, Mixblocks

#“FreshDesk is an enterprise level ticketing system at a fraction of the price of other systems currently on the market”- Scott Bowler, Localiiz.com

#”I had tried pretty much all of the big Help Desk solutions; Zendesk, Assistly etc but nothing compares to the user friendliness I am enjoying with Freshdesk”- Tom Boothroyd

”Freshdesk's integration with Jira has enabled us to seamlessly connect our customer support team with our product & development teams. A brilliant addition to an already impressive service”- Tom Beck, Rightster

“I switched from desk.com (ex assistly.com) to Freshdesk and I'm more than happy”- Alessandro Marzini

Learn more


Pricing Details
Starts at $0 for three full-time agent seats. Higher plans at $16, $25 and $40. The 30-day free trial covers all features.


Vendor Product Homepage


Specifications

Data access requirements
  • Contacts (Read/Write)
  • Mail - CC Recipient Addresses
  • Mail - Message Body
  • Mail - Raw Subject Line
  • Mail - Sender Address
  • Mail - Subject Line
  • Mail - To Recipient Addresses