Enterprise SearchExperience the power of Google for your organization
With the power of Google search, your organization strengthens its ability to access and disseminate organizational knowledge, increasing employee productivity, boosting website conversion rates, and improving customer service.
Increase Productivity
With universal search, your workforce can reduce inefficiencies and find the information they need to be more effective.
With organizations becoming more complex, it’s no wonder that 39% of a knowledge worker’s time is wasted on searching for information or recreating existing content.* The Google Search Appliance increases productivity by making it easy for employees to find what they’re looking for when they need it.
* Source: IDC
Drive Revenue Growth
Prospects become customers when they can find what they’re looking for on your website.
The inability to find information on a website is one of the greatest sources of customer frustration. Customers that deploy a Google search solution report tremendous success in increasing conversion rates, typically around 25%, which provides an immediate positive impact to their bottom line.
Improve Customer Service
Provide a better customer experience and cut costs by surfacing relevant information faster.
A dissatisfied consumer will report their unsatisfactory experience to between 9 and 15 people, according to the White House Office of Consumer Affairs. The Google Search Appliance helps improve customer satisfaction and cut costs in two significant ways:
On the web site or extranet: Provide customers and partners with a greater ability to find the information they need to resolve their issue
In the contact center: Increase first call resolution, decrease average call times, and reduce agent training time
* Source: IDC
New Release
Google Search Appliance 6.14
With improved dynamic navigation, employees can drill down faster than ever to the information they need. Learn more »
Overview
Google Search Appliance
Customer Spotlight
See how the City of Calgary reduced unnecessary overhead and increased customer
satisfaction with the Google Search Appliance.
Read more
»