As our customer base continued to grow, we needed to find more ways to improve our service. With the Google Mini, customers have a powerful self-service option. They are empowered with the tools to look for the information online first and solve their problems faster - without having to contact us. Since customers are now able to find answers to the more standard questions online thanks to the Google Mini, the morale and productivity of our support staff has improved, because now they can focus on the more interesting and complex problems.
While we have doubled our customer base, we didn't have to double support staff, so you can imagine the savings we have enjoyed with the Google Mini.