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Professional Services:

The Quest for Knowledge Sharing

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Impact on our Customers

Professional services firms implementing the Google Search Appliance report back great results including increased efficiency and greater productivity. Customers include law firms, website design firms, IT consulting firms, and many others. Below are a few success stories as reported by our customers.


Akin Gump Strauss Hauer & Feld, LLP

As the 25th largest law firm in the United States, Akin Gump has 2,200 knowledge workers. All of these workers rely on the firm's intranet for everything from human resources to procedures, guidelines, and best practices. When the firm began creating a new employee intranet portal, search was a top priority. "In our internal surveys, lack of robust search was the biggest complaint about our existing intranet site," recalls Director of Applications Development Anthony Paul. "Having world-class search was an absolute requirement for the new site."

Paul and his team selected the Google Search Appliance, and now have more than 2,800 pages on its Intranet. And with more than 300,000 entries in the intranet index, "knowledge management is a real boon for us ... attorneys are the ultimate knowledge workers, and the Google Search Appliance allows them to find things quickly and accurately", says Paul.

To read the full case study, click here.

Xavor

"With Google Enterprise, Xavor will be able to offer all of our clients fast and secure search across shared information -- including intranets, document and content management systems (CMS), file servers, business intelligence, and CRM applications."

Xavor Offering

The Linde Group


The BOC Group is part of the The Linde Group, a leading industrial gas and engineering company with more than 53,000 employees in 70 countries around the world. Prior to acquisition by The Linde Goup, The BOC Group selected the Google Search Appliance to boost its universal search capability.

According to Danny Perri, Business Process Consultant, "One of our top priorities for the new organization was the integration of BOC within Linde. The Google Search Appliance plays an important role in our company-wide integration initiative, allowing knowledge to be leveraged across the new Linde Group."

"The Google Search Appliance has become critical for our Knowledge Management strategy, as most of the company's knowledge is in people's heads. To solve this problem, we developed an Identity Management System that allows employees to enter information about the fields in which they work and their areas of expertise. This employee information resides in a database that is now indexed with the Google Search Appliance. Google OneBox for Enterprise, a feature of the Google Search Appliance, delivers expert locater results at the top of any relevant search query, thus enabling Linde Group employees to simultaneously search documents and people to find business-critical knowledge. For example, an executive researching a customer utilized Google OneBox for Enterprise to identify an employee who had previously worked there. A quick phone call provided the executive with valuable first-person insight into the company that he was researching. This success is the result of a team effort between myself, our Knowledge Manager, John Hobday and Technology Consultant, Graham Camm."

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Lightbulb Press

"Historically, the depth and breadth of the Lightbulb Press content library made it very cost prohibitive and difficult for us to index and deploy custom changes. After implementing Google Enterprise, our staff quickly understood how to best utilize its features and benefits since they were already familiar with Google Search. By making Google Enterprise a fundamental part of the Lightbulb infrastructure, we are now able to better respond to our clients' needs by accessing the right content with the right information in a timely, accurate fashion. This not only saves time but saves money. Today, Google Enterprise effectively supports our growth as we broaden our reach to the consumer marketplace. At the end of the day, Lightbulb Press benefits by having a strong internal support system with Google Enterprise and our clients benefit by getting what they want when they want it. It's a win-win thanks to Google Enterprise. Lightbulb Press is a leader in innovative web development, digital and print content solutions. We cater to companies, large and small, looking for unbiased, value-added educational and informative content to use for brand-building, customer acquisition, advocacy outreach and sales campaigns. Our commitment to excellence has earned us a reputation as the "go-to" content resource for companies looking to make a powerful impact."

Rickie Kowlessar, Lightbulb Press

By Wild Website Design

"Our client, a lawyer, had large numbers of legal documents, legislation and regulations he wanted to make accessible to his staff and his clients. He needed speed, result prioritizing and above all, something easy to use. Google Enterprise appeared to offer him everything he needed including the opportunity to upgrade if he wishes. Integration of Google Enterprise into his website and intranet was a breeze for us and our client is thrilled about being able to get quality search results in a fraction of a second."

Tony Jackson, Director