Danny Perri, Business Process Consultant, The Linde Group Listen to podcast
The BOC Group is part of the The Linde Group, a leading industrial gas and engineering company with more than 53,000 employees in 70 countries around the world. Prior to acquisition by The Linde Goup, The BOC Group selected the Google Search Appliance to boost its universal search capability. One of our top priorities for the new organization was the integration of BOC within Linde. The Google Search Appliance plays an important role in our company-wide integration initiative, allowing knowledge to be leveraged across the new Linde Group.
The Google Search Appliance has become critical for our Knowledge Management strategy, as most of the company's knowledge is in people's heads. To solve this problem, we developed an Identity Management System that allows employees to enter information about the fields in which they work and their areas of expertise. This employee information resides in a database that is now indexed with the Google Search Appliance. Google OneBox for Enterprise, a feature of the Google Search Appliance, delivers expert locater results at the top of any relevant search query, thus enabling Linde Group employees to simultaneously search documents and people to find business-critical knowledge. For example, an executive researching a customer utilized Google OneBox for Enterprise to identify an employee who had previously worked there. A quick phone call provided the executive with valuable first-person insight into the company that he was researching. This success is the result of a team effort between myself, our Knowledge Manager, John Hobday and Technology Consultant, Graham Camm.
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