Convergys Corporation (Convergys) provides customer management services. The Company serves brands in industries, such as communications and media, technology, financial services, retail and healthcare. The Company invests in a combination of global quality delivery, comprehensive solutions and close client engagement. The Company invests in solutions consisting of services, technology and analytics that support the life-cycle of contact types, including service, sales, retention and collections. Its analytics and consulting solutions are post-contact surveys, relational loyalty research, segmentation and profiling, repeat call analysis, agent path analysis, customer interaction assessment, chat optimization and integrated contact center analytics.