SoundBite Communications, Inc., is a provider on-demand, integrated multi-channel customer communications solutions consisting of automated voice messaging (AVM), email and text messaging services. Using a Web browser, organizations can employ the Company's service to initiate and manage customer contact campaigns for a variety of collections, customer care and marketing processes. SoundBite Communications' service is designed to help organizations increase revenues, enhance customer service and retention, and secure payments by improving their customer contact processes. The Company's service is designed to improve a contact center’s efficiency by increasing the productivity of contact center agents and facilitating the use of agentless transactions. During the fiscal year ended December 31, 2008, the Company’s service was used by more than 200 organizations in a variety of industries including telecommunications, financial services, collections, retail and utilities.