Convergys Corporation (Convergys) is engaged in providing customer management services. The Company�s contact center technologies provide solutions including multichannel interaction solutions (intelligent self-service, voice, chat, email, and knowledge management), cross-channel integration framework, real-time decision engine, intelligent notifications, campaign management, personalized care, personalized selling, agent productivity, retention and credits. It operates two primary data centers one in Orlando, Florida, and the other in Cincinnati, Ohio. Its agents provide a range of contact center services delivered through phone, email and chat. The Company provides solutions across the customer lifecycle, including customer service, customer retention, technical support, business-to-consumer sales, complex device support, business-to-business sales and account management, back office, collections, quality assurance and direct response.