Zendesk, Inc. is a software development company. The Company provides a software-as-a-service (SaaS) customer service platform. The platform helps organizations engage with people in new ways that foster long-term customer loyalty and satisfaction. It empowers organizations to answer customers’ questions, and to solve their problems through the channels that people use every day when seeking help, such as email, chat, voice, social media, and websites. Its platform also helps people find answers on their own through knowledge bases and communities, capitalizing on the increasing customer preference for self-service. Its customer engagement capabilities allow organizations to proactively serve their customers, reaching out to those who may need help and soliciting feedback about their experience. Its platform consolidates the data from customer interactions and provides organizations with powerful analytics and performance benchmarking customer service practices.