inContact, Inc. is a provider of cloud-based contact center solutions. The Company helps the contact centers around the world to create effective customer experiences through its cloud contact center call routing, self-service and agent optimization solutions. The Company�s cloud software solutions and services enable contact centers to operate more efficiently optimize the cost and quality of every customer interaction and ensure ongoing customer-centric business improvement and growth. Its technology platform provides its customers a pay-as-you-go solution without the costs and complexities of premise-based systems. The Company�s cloud delivery model provides compelling total cost of ownership savings over premise-based technology by reducing upfront capital expenditures, eliminating the expense of system management and maintenance fees, while providing agility that enables businesses to scale technology as they grow.