ICT Group, Inc. (ICT) is a global provider of outsourced customer management and business process outsourcing (BPO) solutions. The Company's mix of customer service, technology and back-office solutions includes customer care/retention, cross-selling/upselling, technical support and collections, database marketing, data entry/management, e-mail response management, remittance processing and other back-office business processing services. The Company also offers a suite of BPO technologies, which are available on a hosted basis, for use by clients at their own in-house facilities, or on a co-sourced basis in conjunction with its integrated, multi-channel operations centers.