Jacada Ltd. develops, markets and supports unified service desktop and process optimization solutions that simplify and automate customer service processes. Its customer service and support market products include Jacada Fusion and Jacada Workspace. Its other products include Jacada WinFuse, Jacada Interaction Manager, Jacada HostFuse and Jacada Interface Server. The Company’s traditional market products enable businesses to Web-enable and integrate their existing software applications to serve the needs of their users, customers and partners. The Company generates revenues from licensing its software products and from services, such as implementation and customization, consulting, training, and maintenance and support. In February 2010, the Company announced that it has established a subsidiary, Jacada Nordic AB.