Five9, Inc. (Five9) is a provider of cloud software for contact centers. The Company’s purpose-built Virtual Contact Center (VCC) cloud platform delivers a suite of applications that enable the breadth of contact center-related customer service, sales and marketing functions. Its VCC cloud platform matches each customer interaction with an appropriate agent resource and delivers relevant customer data to the agent in real-time through integrations with adjacent enterprise applications, such as customer relationship management software. It provides its solution through a software-as-a-service (SaaS) business model. The Company’s solution facilitates inbound customer-initiated interactions and outbound agent-initiated interactions and includes features, such as automatic call distribution, interactive voice response, computer-telephony integration, outbound dialers and multi-channel capabilities.