RightNow Technologies, Inc. (RightNow) provides RightNow CX, an on-demand (cloud-based) suite of software and services. The Company’s Professional Services group combines project management (RightNow Project Methodology) with technical and business-focused consulting services to its customers. RightNow products and services are sold through its direct sales organization and through partner channels. The Company’s products include RightNow CX, RightNow Web Experience, RightNow Social Experience, RightNow Contact Center Experience, RightNow Engage, RightNow CX Cloud Platform and RightNow Natural Language Search. In January 2011, the Company acquired Q-go.com B.V, a natural language search provider. The acquisition of Q-go added Intent Guide and Natural Language Search to its product suite.