APAC Customer Services, Inc. 

(Public, NASDAQ:APAC)   Watch this stock   
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Nov 5, 2009
Q3 2009 Earnings Conference Call
Nov 4, 2009
Q3 2009 Earnings Release
Oct 6, 2009
William Blair & Company Emerging Growth Stock Conference
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Key stats and ratios

Q3 (Sep '09) 2008
Net profit margin 9.64% 1.21%
Operating margin 9.74% 2.84%
EBITD margin - 7.70%
Return on average assets 28.47% 3.63%
Return on average equity 43.84% 8.78%
Employees 10,500 -

Address

2333 Waukegan Road Suite 100
Bannockburn, IL 60015
United States - Map
+1-847-3744980 (Phone)
+1-847-3744991 (Fax)

Website links

External links

Analyst Estimates - MarketWatch
SEC Filings - EDGAR Online
Major Holders - MSN Money
Options - Morningstar
Research Reports - Yahoo Finance
Annual Report (PDF) - AnnualReports.com

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Description

APAC Customer Services, Inc. (APAC) is a provider of customer care services and solutions to market leaders in the healthcare, business services, communications, publishing, travel and entertainment and financial services industries. As of December 28, 2008, the Company operated 13 customer care centers in the United States, two of which are client-owned facilities and four off-shore customer care centers in the Philippines. As of December 28, 2008, the domestic operations consisted of approximately 4,700 workstations and the off-shore operations consisted of approximately 3,300 workstations. The Company provides service through multiple communication channels, including telephone, Internet, email, fax, mail correspondence and automated response generated through technology.

Officers and directors

Theodore G. Schwartz
Chairman of the Board
Age: 55
Bio & Compensation - Reuters
Michael P. Marrow
President, Chief Executive Officer, Director
Age: 51
Bio & Compensation - Reuters
Andrew B. Szafran
Chief Financial Officer, Senior Vice President
Age: 42
Bio & Compensation - Reuters
Robert B. Nachwalter
Senior Vice President, General Counsel, Corporate Secretary
Age: 38
Bio & Compensation - Reuters
Christopher H. Crowley
Senior Vice President - Sales
Age: 38
Bio & Compensation - Reuters
Arthur DiBari
Senior Vice President - Operations
Age: 52
Bio & Compensation - Reuters
Mark E. McDermott
Vice President, Chief Information Officer
Age: 48
Bio & Compensation - Reuters
Joseph R. Doolan
Vice President, Controller
Age: 45
Bio & Compensation - Reuters
Michael V. Hoehne
Vice President - Human Resources
Age: 45
Bio & Compensation - Reuters
Samuel K. Skinner
Director
Age: 70
Bio & Compensation - Reuters