Interactive Intelligence Group, Inc. (ININ Group), formerly Interactive Intelligence, Inc., is a holding company. The Company is a provider of software applications. Its principal product consists of a range of applications, which provides pre-integrated inbound, outbound communications functionality and also solutions for unified communications and business process automation. The Company is engaged in the global contact center market, where its software applications provide a range of pre-integrated functionality. Its solutions are delivered both on-premise and through cloud-based models hosted in its data centers. Its solutions are broadly applicable, and are used by businesses and organizations in industries particularly including teleservices, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government and business services.