Interactive Intelligence Group, Inc. is a provider of software and services for collaboration, communications and customer engagement. The Company's primary offering is its Customer Interaction Center (CIC) product suite, a multichannel communications platform that can be deployed on-premises or through the cloud as Communications as a Service (CaaS). The Company is engaged in the contact center market, where its software applications provide pre-integrated inbound and outbound communications functionality. The Company utilizes this same communications platform to provide solutions for unified communications, workforce optimization and business process automation. Its solutions are applicable in various industries, including tele-services, insurance, banking, accounts receivable management, utilities, healthcare, retail, technology, government and business services.