SoundBite Communications, Inc. provides cloud-based, multi-channel services that enable businesses to design, execute and measure customer communication campaigns for a range of marketing, customer cares, payment and collection processes. Clients use the SoundBite Engage and SoundBite Insight platforms to communicate with their customers through automated voice messaging, predictive dialing, e-mails, text messaging and Web communications that are relevant, timely, personalized and engaging. The Company's services are provided using a multi-tenant, cloud-based architecture that enables the Company to serve all of the Company's clients. The Company serves hosted contact centers and mobile marketing. Effective May 20, 2014, Soundbite Communications Inc acquired Higher Good Media LLC, provider of telecommunications services.