TeleTech Holdings, Inc. (TeleTech) is a customer engagement management service provider that delivers integrated consulting, technology, growth and customer care solutions. The Company operates through four segments: Customer Management Services (CMS), Customer Growth Services (CGS), Customer Technology Services (CTS) and Customer Strategy Services (CSS). The CMS segment designs and manages clients' front-to-back office processes to deliver multi-channel interactions. The CGS segment offers integrated sales and marketing solutions to help its clients improve revenue in business-to-consumer or business-to-business markets. The CTS segment includes operational and design consulting, and on premise managed services, the requirements needed to design, deliver and maintain multichannel customer engagement platforms. The CSS segment provides professional services in customer experience strategy, system and operational process optimization, and culture development and knowledge management.