Convergys Corporation is engaged in providing customer management services. The Company's primary focus is on growth with multinational corporations and other companies in communications and media, financial services, technology, healthcare, retail and other vertical markets. Its segments include North America and Rest of World. It provides a range of contact center services delivered through phone, e-mail and chat. It provides omni-channel contact center technology solutions, including multichannel interaction solutions, cross-channel integration framework, campaign management and others. It provides analytics and consulting solutions, including customer segmentation and profiling, digital channel optimization and others. It operates in approximately 150 locations in over 30 countries. It operates over 130 contact centers in approximately 30 countries. It integrates call center data servers and databases with over two primary data centers in Orlando, Florida, and Cincinnati, Ohio.