Stream Global Services, Inc. (SGS), formerly Global BPO Services Corp., is a provider of customer relationship management (CRM) and other business process outsourcing (BPO) services. The Company provides services to companies in the technology, software, consumer electronics and communications industries. CRM solutions encompass a range of telephone, e-mail and Internet based services and technical support programs designed to maximize the long-term value of the relationships between its clients and their customers, or end users. Technical support programs include technical troubleshooting (including game support), hardware and warranty support, hosted services, data management, telecommunications services and professional services. Customer service programs consist of activities, such as customer setup/activations, up-sell or cross-sell programs, revenue generation, customer billing inquiries, win-back programs, and customer retention initiatives.