inContact, Inc. (inContact), formerly UCN, Inc., is engaged in the selling software solutions and telecommunication services to the contact center industry. It offers a variety of connectivity options for carrying an inbound call into its inContact suite or linking agents to its inContact suite, including T1s, Internet protocol (IP) connectivity, toll free and local inbound numbers. It sells telecommunication services unbundled from its inContact suite, including a voice T1 product, the Intelligent-T and switched 1+ services. Its SaaS offering to users consist primarily of on-demand, hosted, contact handling software. The inContact application suite includes an integrated package of contact handling, reporting and administration applications, as well as performance monitoring and management tools.