Sykes Enterprises, Incorporated (Sykes) is engaged in providing outsourced customer contact management solutions and services in the business process outsourcing arena. The Company provides an array of customer contact management solutions to a range of clients, primarily in the communications, financial services, technology/consumer, leisure, healthcare and other industry verticals. It serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, Australia and the Asia Pacific Rim) and EMEA (Europe, the Middle East and Africa). Its Americas and EMEA groups provide customer contact management services (with an emphasis on inbound technical support and customer service), which include customer assistance, healthcare and roadside assistance, technical support and product sales to its clients customers. These services are delivered through multiple communication channels, including phone, e-mail, social media, text messaging and chat.