The Listening Company will lend you an ear to help your business. The company operates as an outsourced call center specializing in customer relationship management. Services include lead generation, appointment setting, crisis management, telesales and telemarketing, and switchboard services. The Listening Company manages more than 60 million conversations each year on behalf of clients from industries such as media, retail, telecommunications, financial services, automotive, and the public sector. The Listening Company was acquired by Serco in March 2011 and is now part of Serco Global Services.