Shoretel, Inc. (ShoreTel) is engaged in the design, development, marketing and sale of business communication solutions. The Company provides business communication solutions, including integrated voice, video, data and mobile applications based on Internet protocol (IP) technologies. It is focused on the small and medium sized businesses (less than 5,000 users), with a Unified Communications platform. It provides ShoreTel solution through multiple deployment options, as well as a set of applications and services for both premise and hosted deployment models, consisting of ShoreTel IP Telephony, ShoreTel Unified Communications, ShoreTel Contact Center, ShoreTel Mobility, and professional services, including ShoreTel Global Services and application and development professional services. It offers services, including soft-switch services for ShoreTel IP Telephony, as well as integrated software modules for business intelligence analytics and reporting.