Program Policies

March 10th, 2009

To uphold the quality and reputation of Google Voice, your use of Google Voice is subject to these program policies. If you are found to be in violation of our policies at any time, as determined by Google in its sole discretion, we may warn you or suspend or terminate your account.

Prohibited Actions

In addition to (and/or as some examples of) the violations described in the Google Terms of Service, users may not:

• Generate or facilitate unsolicited commercial telemarketing activities. Such activity includes, but is not limited to
  • placing calls in violation of laws prohibiting unsolicited marketing calls ("do-not-call laws")
  • imitating or impersonating another person or that person's phone number, or creating false accounts for the purpose of sending spam
  • data mining any web property (including Google) to find phone numbers
  • selling, exchanging or distributing to a third party the phone numbers of any person without such person's knowing and continued consent to such disclosure
• Place calls or offer to do the same with respect to any unlawful, defamatory, harassing, abusive, fraudulent, infringing, obscene, or otherwise objectionable content
• Enter forwarding phone numbers that are not under the direct control of the user
• Transmit content that may be harmful to minors
• Impersonate another person (via the use of a telephone number or otherwise) or otherwise misrepresent yourself or the source of any phone call
• Illegally transmit another's intellectual property or other proprietary information without such owner's or licensor's permission
• Use Google Voice to violate the legal rights (such as rights of privacy and publicity) of others
• Promote or encourage illegal activity
• Interfere with other Google Voice users' enjoyment of the Google Voice Service
• Create multiple user accounts in connection with any violation of the Agreement or create user accounts by automated means or under false or fraudulent pretenses
• Sell, trade, resell or otherwise exploit for any unauthorized commercial purpose or transfer any Google Voice account
• Modify, adapt, translate, or reverse engineer any portion of the Google Voice Service
• Remove any copyright, trademark or other proprietary rights notices contained in or on the Google Voice Service
• Reformat or frame any portion of the web pages that are part of the Google Voice Service

Account Inactivity

Google may reclaim your Google Voice number (if you have one) if you have not placed or received calls, sent or received text messages for a period of 9 months. We will not reclaim numbers that have been ported in to Google Voice or made permanent.