Assess how satisfied your customers are compared to your competitors

Create a Harris Poll retail banking customer satisfaction survey with industry benchmarks.

Harris Poll Customer Satisfaction - US Retail Banking

Survey Questions (all scores are out of seven)
Company Index OverallPeopleProductPriceRecommend
Chase Bank 62  / 1004.74.95.04.54.7
Citibank 60  / 1004.64.54.34.24.1
Bank of America 60  / 1004.64.64.64.24.3
Wells Fargo 58  / 1004.54.74.74.44.5