Assess how satisfied your customers are compared to your competitors
Create a Harris Poll retail banking customer satisfaction survey with industry benchmarks.
Rating
How would you rate your overall satisfaction with Chase Bank?
Results for respondents with demographics.
Weighted by Age, Gender. (252 responses)
Confidence too close to call.
Metrics only apply to the topline results for this question. Filters and weighting do not apply.
Impressions
386
Responses
301
Response Rate
78.0%
Response Times
Median response time is 11.1 seconds
Responses by hour of day
Local times of respondents
Responses by day of week
Local times of respondents
| Group | Response | Non-response | CPS | Bias |
|---|---|---|---|---|
| Male | 44.4% | 0.0% | 48.9% | -4.5% |
| Female | 55.6% | 0.0% | 51.1% | 4.5% |
| 18-24 | 14.2% | 0.0% | 13.2% | 1.1% |
| 25-34 | 25.7% | 0.0% | 18.7% | 6.9% |
| 35-44 | 15.0% | 0.0% | 19.1% | -4.0% |
| 45-54 | 20.2% | 0.0% | 20.5% | -0.3% |
| 55-64 | 16.6% | 0.0% | 16.0% | 0.6% |
| 65+ | 8.3% | 0.0% | 12.5% | -4.2% |
| Midwest | 21.7% | 0.0% | 21.5% | 0.2% |
| Northeast | 14.3% | 0.0% | 19.2% | -4.8% |
| South | 31.7% | 0.0% | 35.1% | -3.4% |
| West | 32.3% | 0.0% | 24.3% | 8.0% |
| RMSE score | 2.6% | |||
| All (252) | |
|---|---|
Not at all satisfied 1 | 228.9% (+4.4 / -3.1) |
2 | 124.5% (+4.2 / -2.2) |
3 | 207.6% (+4.4 / -2.9) |
4 | 4820.0% (+5.5 / -4.6) |
5 | 5521.2% (+5.5 / -4.6) |
6 | 4819.1% (+5.5 / -4.5) |
Extremely satisfied 7 | 4718.8% (+5.4 / -4.4) |
| Average | 4.7 (+0.2 / -0.2) |
Methodology: Conducted by Google Consumer Surveys, September 05, 2012 -
September 10, 2012
and based on 252 online responses.
Sample: National adult Internet population.