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Single answer
For customer service, how long are you willing to be put on hold?
Results for respondents with demographics.
Weighted by Age, Gender, Region. (1979 responses) 
Confidence too close to call.
Metrics only apply to the topline results for this question. Filters and weighting do not apply.
Impressions
10,043
Responses
2,505
Response Rate
24.9%
Response Times
Median response time is 8.0 seconds
Responses by hour of day
Local times of respondents
Responses by day of week
Local times of respondents
| Group | Response | Non-response | CPS | Bias |
|---|---|---|---|---|
| Male | 46.3% | 49.2% | 48.9% | -2.7% |
| Female | 53.7% | 50.8% | 51.1% | 2.7% |
| 18-24 | 15.4% | 21.4% | 13.2% | 2.2% |
| 25-34 | 23.0% | 27.1% | 18.7% | 4.3% |
| 35-44 | 13.6% | 17.6% | 19.1% | -5.4% |
| 45-54 | 19.5% | 16.9% | 20.5% | -1.0% |
| 55-64 | 16.9% | 10.2% | 16.0% | 0.9% |
| 65+ | 11.5% | 6.7% | 12.5% | -1.0% |
| Midwest | 24.0% | 27.6% | 21.5% | 2.5% |
| Northeast | 17.2% | 25.7% | 19.2% | -2.0% |
| South | 33.4% | 31.1% | 35.1% | -1.7% |
| West | 25.5% | 15.5% | 24.3% | 1.2% |
| RMSE score | 1.2% | |||
| All (1979) | |
|---|---|
None. They should be answering. | 63832.3% (+2.2 / -2.1) |
1 Minute | 54427.6% (+2.1 / -2.0) |
1-5 MInutes | 59730.2% (+2.1 / -2.1) |
5-10 Minutes | 1135.8% (+1.2 / -1.0) |
As long as it takes, I have no life. | 874.1% (+1.1 / -0.9) |
Methodology: Conducted by Google Consumer Surveys, September 21, 2012 -
September 24, 2012
and based on 1979 online responses.
Sample: National adult Internet population.