Internal Technology Residency Program, New Grad 2013

This position is based in Mountain View, CA and New York, NY.

The area: Research and Systems Infrastructure

At Google, our users come first, and the Systems Infrastructure team is at the heart of that promise. We build the technologies that transform the way we think about doing business. Whether working on our cloud systems, researching the latest in computer technology or keeping Google's internal systems humming, Googlers and users alike rely on us to keep things running. We're back-end ninjas: protecting your privacy and ensuring your security.

The role: Internal Technology Residency Program, New Grad 2013

We are accepting applications for June 2013 and August 2013 Programs.

The ITRP is 2 year immersion into end to end IT support at Google. Residents learn what it takes to support and scale Google’s internal technology from our infrastructure to the end user.

The program has three components: Front-Line Support, Training and Development, and Internal Rotations.

Front-Line Support - Google’s user-centric focus extends to our internal users as well as our external customers. Every day you will be helping your colleagues face-to-face on technically challenging support cases. Here you will encounter a sophisticated userbase and all major desktop and mobile OS’s (Windows, Mac, Linux, Chrome OS, Android, etc). In this role, you also will interface with Googlers in all parts of the company, allowing you insight into a unique enterprise and corporate culture.

After a few months of learning the basics of support at Google--a job unlike any help desk position--you will have the opportunity to seek out innovative projects both inside and outside of the support organization with visible impact on the company, utilizing skills such as programming or project management. You will also act as a liaison between various other technical and non-technical groups in support of Google's infrastructure and internal services. You will be in a unique position to see recurrent problems and take it upon yourself to design, develop and deploy solutions to them.

Training and Development - The Residency Program will equip participants not only with the skills they need to do their job now, but those they’ll need as a future IT leader. You will receive specialized training in Networking, Infrastructure and multi-platform System Administration, and you will develop further skills through hands-on experience in enterprise deployment, communication technology (video and voice), hardware, software development, mobile device management, and project management. Once you receive the underlying foundation in key Google technologies, you will have the opportunity to expand your knowledge in your areas of interest by participating in courses available to Google employees.

Internal Rotation - Rotations highlight the diverse support issues across working groups and offices. You will spend three months in one of our offices outside of Mountain View (including international) learning and supporting local infrastructure and users. Additionally, you will participate in a second internal rotation with groups/services that work with our organization. Potential rotations could be in networking, development, site reliability engineering, telephony, system administration and video conferencing.

Upon successful completion of the program, Residents will be supported in their applications to available permanent positions in any of our 60+ offices, or to other IT positions in Silicon Valley and beyond. Program alumni have moved into permanent positions at Google in networking, security, system administration & support, as well as roles outside Google in system administration, site reliability engineering, and IT support.

Candidates graduating between December 2011 and June 2013 are encouraged to apply.

Responsibilities:

Provide direct support for Linux, Mac, Windows, ChromeOS and Android platforms in addition to network based applications.
Troubleshooting of Google’s corporate resources and applications, via the corporate network and various VPN technologies.
Develop and participate in local and world-wide IT projects and initiatives, of small to medium complexity.
Support Google’s office relocations and expansions (will require travel, at least one three-month rotation in another office).

Minimum Qualifications:

Bachelor's degree (In lieu of degree, 4 years of relevant work experience).

Preferred Qualifications:

Degree in the following majors: Information Systems, Information Technology, Applied Networking, System Administration, Computer Science, Computer Engineering.
1 year of relevant work experience, including experience deploying and supporting desktops/laptops, phone systems, video conferencing and various wireless devices.
Demonstrated experience troubleshooting applications in a Linux, Mac, and Windows networked environment.
Understanding of LAN/WAN and mobile computing environments.
Ability to adjust quickly to changing priorities and make quick decisions with limited information.
Strong organizational, communication, leadership, and customer service skills. Ability to work well in a team environment with a focus on knowledge sharing and collaboration.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other company location. Google is not responsible for any fees related to unsolicited resumes.