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Informal Learning

from Internet Time Group

Informal Learning for Free-range Learners

by Jay Cross, Internet Time Group LLC
A forthcoming Pfeiffer book

People acquire the skills they use at work informally – talking, observing others, trial-and-error, and simply working with people in the know. Formal training and workshops account for only 10% to 20% of what people learn at work. Most corporations over-invest in formal training while leaving the more natural, simple ways we learn to chance.

The Big (32") Picture of Informal Learning