CA2085442A1 - Mobile log-in capability featuring fixed physical translations and portable logical translations - Google Patents
Mobile log-in capability featuring fixed physical translations and portable logical translationsInfo
- Publication number
- CA2085442A1 CA2085442A1 CA2085442A CA2085442A CA2085442A1 CA 2085442 A1 CA2085442 A1 CA 2085442A1 CA 2085442 A CA2085442 A CA 2085442A CA 2085442 A CA2085442 A CA 2085442A CA 2085442 A1 CA2085442 A1 CA 2085442A1
- Authority
- CA
- Canada
- Prior art keywords
- terminal
- translations
- user
- terminals
- logical
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Granted
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04Q—SELECTING
- H04Q3/00—Selecting arrangements
- H04Q3/42—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker
- H04Q3/47—Circuit arrangements for indirect selecting controlled by common circuits, e.g. register controller, marker using translators
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42314—Systems providing special services or facilities to subscribers in private branch exchanges
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
Abstract
In a telecommunications system that includes a plurality of user terminals and terminal translations that define attributes of the individual terminals, shared use of the terminals by a plurality of users or use by a user of different ones of the terminals at different times is facilitated by associating each terminal's physical translations, comprising for each terminal those attributes that are independent of the users of the terminal and including a physical extension number, with the corresponding terminals, associating each terminal's default terminal translations, comprising for each terminal those attributes that are dependent on the users of the terminal and including a call-coverage path, with the corresponding terminals, and associating each user's logical translations, comprising for each user those attributes that are independent of the terminals used by the user and including a logical extension number and a call-coverage path, with the corresponding users. Prior to a user logging on at a terminal, call processing uses the terminal's associated physical and default terminal translations to process calls originating at the terminal or addressed to the terminal, and redirects calls addressed to the user to the call-coverage path specified in the user's logical translations. Subsequent to a user logging on at a terminal, call processing uses the terminal's associated physical translations and the user's associated logical translations to process calls originating at the terminal or addressed to the user, and continues to use the terminal's associated physical and default terminal translations to process calls addressed to the terminal.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US84114092A | 1992-02-25 | 1992-02-25 | |
US841,140 | 1992-02-25 |
Publications (2)
Publication Number | Publication Date |
---|---|
CA2085442A1 true CA2085442A1 (en) | 1993-08-26 |
CA2085442C CA2085442C (en) | 1996-09-17 |
Family
ID=25284123
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
CA002085442A Expired - Fee Related CA2085442C (en) | 1992-02-25 | 1992-12-15 | Mobile log-in capability featuring fixed physical translations and portable logical translations |
Country Status (4)
Country | Link |
---|---|
US (1) | US5392346A (en) |
JP (1) | JP2824376B2 (en) |
CA (1) | CA2085442C (en) |
DE (1) | DE4304924C2 (en) |
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US6069706A (en) * | 1995-07-31 | 2000-05-30 | Canon Kabushiki Kaisha | Image reading device and image processing method utilizing the same |
US6301339B1 (en) | 1995-11-15 | 2001-10-09 | Data Race, Inc. | System and method for providing a remote user with a virtual presence to an office |
KR100216347B1 (en) * | 1995-11-24 | 1999-08-16 | 윤종용 | Moving method of subscriber's information in private exchange |
US5905776A (en) * | 1996-04-04 | 1999-05-18 | Siemens Information And Communication Networks, Inc. | System and method of co-ordinating communications for telecommuters |
US6898620B1 (en) | 1996-06-07 | 2005-05-24 | Collaboration Properties, Inc. | Multiplexing video and control signals onto UTP |
DE19623332A1 (en) * | 1996-06-12 | 1997-12-18 | Sel Alcatel Ag | Connection establishment procedure as well as switching center, service computer and communication network |
EP0913044B1 (en) * | 1996-08-06 | 2009-05-06 | Calvin W. Battle | Automatic call-work director |
US5987116A (en) * | 1996-12-03 | 1999-11-16 | Northern Telecom Limited | Call center integration with operator services databases |
US6115613A (en) * | 1997-07-02 | 2000-09-05 | Telefonaktiebolaget L M Ericsson | System and method for providing telephone service to each member of a group of radio telephone subscribers |
US6816904B1 (en) * | 1997-11-04 | 2004-11-09 | Collaboration Properties, Inc. | Networked video multimedia storage server environment |
US6122364A (en) * | 1997-12-02 | 2000-09-19 | Nortel Networks Corporation | Internet network call center |
US6621900B1 (en) * | 1997-12-19 | 2003-09-16 | Blake Rice | Automated right-party contact telephone system |
US6285752B1 (en) | 1997-12-19 | 2001-09-04 | Blake Rice | Automated right-party contact telephone system |
US6474544B2 (en) | 1998-03-23 | 2002-11-05 | Sun Microsystems, Inc. | Electronic vault for use in processing smart product transactions |
US6070142A (en) * | 1998-04-17 | 2000-05-30 | Andersen Consulting Llp | Virtual customer sales and service center and method |
US6115693A (en) * | 1998-04-17 | 2000-09-05 | Andersen Consulting Llp | Quality center and method for a virtual sales and service center |
US6134530A (en) * | 1998-04-17 | 2000-10-17 | Andersen Consulting Llp | Rule based routing system and method for a virtual sales and service center |
US6064973A (en) * | 1998-04-17 | 2000-05-16 | Andersen Consulting Llp | Context manager and method for a virtual sales and service center |
US6101396A (en) * | 1998-10-29 | 2000-08-08 | Lucent Technologies Inc. | Dynamic call coverage paths based on auxiliary units |
DE69942735D1 (en) | 1998-12-10 | 2010-10-21 | Lucent Technologies Inc | PABX management |
DE19909774C2 (en) * | 1999-03-05 | 2001-02-15 | Siemens Ag | Method for providing performance features via a communication network |
US6546083B1 (en) | 2000-01-04 | 2003-04-08 | Cisco Technology, Inc. | System and method for placing a telephone call |
US6574332B1 (en) * | 2000-01-24 | 2003-06-03 | Rockwell Electronic Commerce Technologies Llc | Automatic call distribution system agent log-on with pseudo-port |
GB2361831B (en) * | 2000-04-28 | 2003-11-05 | Mitel Corp | Telephone system with programmable line appearances |
US6807269B1 (en) | 2000-07-20 | 2004-10-19 | Cisco Technology, Inc. | Call management implemented using call routing engine |
US6801613B1 (en) | 2000-08-31 | 2004-10-05 | Cisco Technology, Inc. | Associating call appearance with data associated with call |
US6674852B1 (en) | 2000-08-31 | 2004-01-06 | Cisco Technology, Inc. | Call management implemented using call routing engine |
US6690789B1 (en) | 2000-08-31 | 2004-02-10 | Cisco Technology, Inc. | Fault tolerant telephony control |
DE10062287C1 (en) * | 2000-12-14 | 2002-07-25 | Siemens Ag | Functional restrictions of the agent workstation based on subscriber properties and / or selected service |
US6920318B2 (en) * | 2001-03-22 | 2005-07-19 | Siemens Communications, Inc. | Method and system for providing message services in a communication system |
US6973176B1 (en) | 2003-09-30 | 2005-12-06 | Avaya Technology Corp. | Method and apparatus for rotating auto reserve agents |
EP1610537A1 (en) * | 2004-06-25 | 2005-12-28 | Siemens Aktiengesellschaft | Assignment and individual configuration of communications equipment comprising randomly selected workstations |
US20070039446A1 (en) * | 2005-08-22 | 2007-02-22 | Christopher Samu | Guitar hangar |
US7378540B2 (en) * | 2005-10-21 | 2008-05-27 | Catalytic Distillation Technologies | Process for producing organic carbonates |
US8169898B2 (en) * | 2009-09-28 | 2012-05-01 | Avaya Inc. | Modular telephone |
US9571651B2 (en) * | 2015-05-27 | 2017-02-14 | Avaya Inc. | Far-end initiated mid-call notification via ring-ping |
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US3692946A (en) * | 1970-12-10 | 1972-09-19 | Stromberg Carlson Corp | Special service routing |
US3975595A (en) * | 1974-11-25 | 1976-08-17 | Stromberg-Carlson Corporation | Service code conversion |
US4064372A (en) * | 1976-01-29 | 1977-12-20 | Stromberg-Carlson Corporation | Systems for and methods for PBX toll restriction |
DE2929452A1 (en) * | 1979-07-20 | 1981-02-05 | Siemens Ag | Authorised use of facilities in computer controlled PBX - are listed in store and changed by dialling special code which calls up change authorisation routine |
US4313035A (en) * | 1980-01-18 | 1982-01-26 | Bell Telephone Laboratories, Incorporated | Method of providing person locator service |
JPS56111366A (en) * | 1980-02-08 | 1981-09-03 | Hitachi Ltd | Absence transfer system |
US4451705A (en) * | 1982-05-28 | 1984-05-29 | Bell Telephone Laboratories, Incorporated | Call completion circuit and method |
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JPH02148952A (en) * | 1988-11-29 | 1990-06-07 | Canon Inc | Private branch exchange |
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US5017917A (en) * | 1988-12-30 | 1991-05-21 | At&T Bell Laboratories | Restriction of communication service accessibility among subscriber communities |
US4959856A (en) * | 1989-05-04 | 1990-09-25 | At&T Bell Laboratories | Automatic administration of a telecommunication system |
US4933967A (en) * | 1989-06-01 | 1990-06-12 | At&T Company | Automatically-effected move of a subscriber between electronic message service systems in a network |
US5008930A (en) * | 1989-10-24 | 1991-04-16 | At&T Bell Laboratories | Customer definable integrated voice/data call transfer technique |
JPH03240354A (en) * | 1990-02-19 | 1991-10-25 | Fujitsu Ltd | Logical telephone number connection system |
US5012511A (en) * | 1990-04-06 | 1991-04-30 | Bell Atlantic Network Services, Inc. | Method of and system for control of special services by remote access |
US5200995A (en) * | 1990-12-24 | 1993-04-06 | Gaukel John J | Universal outgoing call restriction circuit |
-
1992
- 1992-12-15 CA CA002085442A patent/CA2085442C/en not_active Expired - Fee Related
-
1993
- 1993-02-18 DE DE4304924A patent/DE4304924C2/en not_active Expired - Fee Related
- 1993-02-23 JP JP5056402A patent/JP2824376B2/en not_active Expired - Lifetime
-
1994
- 1994-05-26 US US08/249,646 patent/US5392346A/en not_active Expired - Lifetime
Also Published As
Publication number | Publication date |
---|---|
JPH0698010A (en) | 1994-04-08 |
CA2085442C (en) | 1996-09-17 |
DE4304924A1 (en) | 1993-08-26 |
US5392346A (en) | 1995-02-21 |
DE4304924C2 (en) | 2001-11-29 |
JP2824376B2 (en) | 1998-11-11 |
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Legal Events
Date | Code | Title | Description |
---|---|---|---|
EEER | Examination request | ||
MKLA | Lapsed | ||
MKLA | Lapsed |
Effective date: 20121217 |