CA2102077A1 - Call Billing and Measurement Methods for Redirected Calls - Google Patents

Call Billing and Measurement Methods for Redirected Calls

Info

Publication number
CA2102077A1
CA2102077A1 CA2102077A CA2102077A CA2102077A1 CA 2102077 A1 CA2102077 A1 CA 2102077A1 CA 2102077 A CA2102077 A CA 2102077A CA 2102077 A CA2102077 A CA 2102077A CA 2102077 A1 CA2102077 A1 CA 2102077A1
Authority
CA
Canada
Prior art keywords
call
billing
redirected
calls
measurement methods
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2102077A
Other languages
French (fr)
Other versions
CA2102077C (en
Inventor
Steven Lloyd Greenspan
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
American Telephone and Telegraph Co Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by American Telephone and Telegraph Co Inc filed Critical American Telephone and Telegraph Co Inc
Publication of CA2102077A1 publication Critical patent/CA2102077A1/en
Application granted granted Critical
Publication of CA2102077C publication Critical patent/CA2102077C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/54—Arrangements for diverting calls for one subscriber to another predetermined subscriber

Abstract

A call processing and billing method where the two billing records generated for a redirected call are transmitted to the same billing center or to the same network of interconnected billing centers, and where the two billing records are correlated to generate a single billing record for use in billing the call. The method is extensible for calls that are redirected more than once. In an alternative method, call history information is transferred and updated to follow a call as it is redirected.
The updated information is used in billing the redirected call, providing measurements concerning the redirected call, and/or in controlling the call, forexample when the call is subsequently returned to the station that initiated a transfer.
The alternative method is also extensible for calls that are redirected more than once.
CA002102077A 1992-12-21 1993-10-29 Call billing and measurement methods for redirected calls Expired - Fee Related CA2102077C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US99565592A 1992-12-21 1992-12-21
US995,655 1992-12-21

Publications (2)

Publication Number Publication Date
CA2102077A1 true CA2102077A1 (en) 1994-06-22
CA2102077C CA2102077C (en) 1997-09-16

Family

ID=25542069

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002102077A Expired - Fee Related CA2102077C (en) 1992-12-21 1993-10-29 Call billing and measurement methods for redirected calls

Country Status (3)

Country Link
US (1) US5517560A (en)
CA (1) CA2102077C (en)
GB (1) GB2273628B (en)

Families Citing this family (57)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2159000C (en) 1993-03-31 1999-12-14 John Martin Browne Data processing system for communications network
EP0692174B1 (en) * 1994-02-01 1999-05-26 Telefonaktiebolaget Lm Ericsson Linked records
US5797092A (en) 1994-04-28 1998-08-18 Metro One Telecommunications, Inc. Method for monitoring the connection between the subscriber and the destination telephone and providing directory assistance upon detection of predetermined tone
US5995826A (en) * 1994-04-28 1999-11-30 Metro One Telecommunications, Inc. Methods for conditional tone responsive reconnection to directory assistance center
US5774532A (en) * 1995-04-21 1998-06-30 Mci Corporation Single network record construction
US5793853A (en) * 1995-06-22 1998-08-11 Sprint Communications Co., L.P. System and method for recording billing information for a telecommunications service request
GB9603582D0 (en) 1996-02-20 1996-04-17 Hewlett Packard Co Method of accessing service resource items that are for use in a telecommunications system
US6154445A (en) * 1996-04-18 2000-11-28 Bell Atlantic Network Services, Inc. Telephony communication via varied redundant networks
US6069890A (en) 1996-06-26 2000-05-30 Bell Atlantic Network Services, Inc. Internet telephone service
US5850432A (en) * 1996-11-13 1998-12-15 Bellsouth Corporation Method and system for capturing and recording information associated with a dial-around call
US6078582A (en) 1996-12-18 2000-06-20 Bell Atlantic Network Services, Inc. Internet long distance telephone service
US6032118A (en) 1996-12-19 2000-02-29 Northern Telecom Limited Virtual private network service provider for asynchronous transfer mode network
US6563914B2 (en) 1997-02-26 2003-05-13 Call Sciences Limited Personal web-based teleconferencing method and system
US6137869A (en) 1997-09-16 2000-10-24 Bell Atlantic Network Services, Inc. Network session management
US6289010B1 (en) * 1997-03-11 2001-09-11 Bell Atlantic Network Services, Inc. Inbound gateway authorization processing for inter-carrier internet telephony
US6574216B1 (en) 1997-03-11 2003-06-03 Verizon Services Corp. Packet data network voice call quality monitoring
US6456709B1 (en) * 1997-03-13 2002-09-24 Metro One Telecommunications, Inc. Method and apparatus for monitoring telephonic members and providing directory assistance
US6775371B2 (en) * 1997-03-13 2004-08-10 Metro One Telecommunications, Inc. Technique for effectively providing concierge-like services in a directory assistance system
US6870827B1 (en) 1997-03-19 2005-03-22 Verizon Services Corp. Voice call alternative routing through PSTN and internet networks
US6377567B1 (en) * 1997-07-16 2002-04-23 Mci Communications Corporation System and method for distributing data collected from call center services
US6002754A (en) * 1997-11-25 1999-12-14 International Business Machines Corp. Billing formatter for telephone systems utilizing intelligent peripherals in advanced intelligent network
US5982865A (en) * 1997-11-26 1999-11-09 International Business Machines Corporation Flexible customer billing solution for telephone systems utilizing intelligent peripherals in advanced intelligent network
US6144723A (en) * 1998-03-24 2000-11-07 Nortel Networks Corporation Method and apparatus for providing voice assisted call management in a telecommunications network
US6298127B1 (en) * 1998-07-13 2001-10-02 Nortel Networks Limited Call transfer and conference with separate billing records per leg
KR100293992B1 (en) 1998-12-23 2001-08-07 윤종용 Method for transfering call cost in private exchange system
US6473501B1 (en) * 1999-06-11 2002-10-29 Telefonaktiebolaget L M Ericsson (Publ) Concurrent hunt group searching methods and arrangements
US6366655B1 (en) * 1999-08-23 2002-04-02 Ameritech Corporation Method and system for service control point billing
SG105454A1 (en) * 2000-03-21 2004-08-27 Checkfree Corp Distributed data accessing technique
DE10021596A1 (en) * 2000-05-04 2001-11-22 Siemens Ag Fee-based anti-tromboning
GB0031459D0 (en) 2000-12-22 2001-02-07 Nokia Networks Oy Charging in a communication system
US6980632B1 (en) * 2001-12-28 2005-12-27 At&T Corp. Method and system for providing billing capability for a service node in an advanced intelligent network environment
US7398209B2 (en) * 2002-06-03 2008-07-08 Voicebox Technologies, Inc. Systems and methods for responding to natural language speech utterance
US7693720B2 (en) 2002-07-15 2010-04-06 Voicebox Technologies, Inc. Mobile systems and methods for responding to natural language speech utterance
WO2005048101A2 (en) * 2003-11-07 2005-05-26 Computer Associates Think, Inc. Method and system for software installation
US20050125286A1 (en) * 2003-12-03 2005-06-09 Jason M. Crippen Voice mail advertising system
US7813487B2 (en) 2004-09-15 2010-10-12 At&T Intellectual Property I, L.P. System and method for billing telephone calls
US7492880B2 (en) * 2004-10-14 2009-02-17 International Business Machines Corporation Method and system for transferring an administrator and associated charges during a multi-way call
US7640160B2 (en) 2005-08-05 2009-12-29 Voicebox Technologies, Inc. Systems and methods for responding to natural language speech utterance
US7620549B2 (en) 2005-08-10 2009-11-17 Voicebox Technologies, Inc. System and method of supporting adaptive misrecognition in conversational speech
US7949529B2 (en) 2005-08-29 2011-05-24 Voicebox Technologies, Inc. Mobile systems and methods of supporting natural language human-machine interactions
EP1934971A4 (en) 2005-08-31 2010-10-27 Voicebox Technologies Inc Dynamic speech sharpening
US8073681B2 (en) 2006-10-16 2011-12-06 Voicebox Technologies, Inc. System and method for a cooperative conversational voice user interface
US7818176B2 (en) 2007-02-06 2010-10-19 Voicebox Technologies, Inc. System and method for selecting and presenting advertisements based on natural language processing of voice-based input
US8140335B2 (en) 2007-12-11 2012-03-20 Voicebox Technologies, Inc. System and method for providing a natural language voice user interface in an integrated voice navigation services environment
US9305548B2 (en) 2008-05-27 2016-04-05 Voicebox Technologies Corporation System and method for an integrated, multi-modal, multi-device natural language voice services environment
US8589161B2 (en) * 2008-05-27 2013-11-19 Voicebox Technologies, Inc. System and method for an integrated, multi-modal, multi-device natural language voice services environment
US8326637B2 (en) 2009-02-20 2012-12-04 Voicebox Technologies, Inc. System and method for processing multi-modal device interactions in a natural language voice services environment
US8238538B2 (en) 2009-05-28 2012-08-07 Comcast Cable Communications, Llc Stateful home phone service
US9502025B2 (en) 2009-11-10 2016-11-22 Voicebox Technologies Corporation System and method for providing a natural language content dedication service
US9171541B2 (en) 2009-11-10 2015-10-27 Voicebox Technologies Corporation System and method for hybrid processing in a natural language voice services environment
US8345842B2 (en) * 2010-03-31 2013-01-01 Itxc Ip Holdings S.A.R.L. System, method, and computer-readable storage medium for telecom billing outsourcing
US9626703B2 (en) 2014-09-16 2017-04-18 Voicebox Technologies Corporation Voice commerce
US9898459B2 (en) 2014-09-16 2018-02-20 Voicebox Technologies Corporation Integration of domain information into state transitions of a finite state transducer for natural language processing
CN107003999B (en) 2014-10-15 2020-08-21 声钰科技 System and method for subsequent response to a user's prior natural language input
US10614799B2 (en) 2014-11-26 2020-04-07 Voicebox Technologies Corporation System and method of providing intent predictions for an utterance prior to a system detection of an end of the utterance
US10431214B2 (en) 2014-11-26 2019-10-01 Voicebox Technologies Corporation System and method of determining a domain and/or an action related to a natural language input
US10331784B2 (en) 2016-07-29 2019-06-25 Voicebox Technologies Corporation System and method of disambiguating natural language processing requests

Family Cites Families (9)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4611094A (en) * 1983-12-01 1986-09-09 At&T Bell Laboratories Method for customer definable telephone capability
US4691347A (en) * 1985-02-15 1987-09-01 American Telephone And Telegraph Company, At&T Bell Laboratories Method and apparatus for controlling a conference
US4788719A (en) * 1987-11-13 1988-11-29 American Telephone And Telegraph Company Telephone call charge allocation arrangement
US4805209A (en) * 1987-12-09 1989-02-14 International Business Machines Coordinated transfer of voice and information through a digital switch
US5008930A (en) * 1989-10-24 1991-04-16 At&T Bell Laboratories Customer definable integrated voice/data call transfer technique
US5222120A (en) * 1990-04-23 1993-06-22 Mci Communications Corporation Long distance telephone switching system with enhanced subscriber services
ATE181198T1 (en) * 1990-08-09 1999-06-15 Rolm Systems LABELING CALLS WITH USER INFORMATION IN A TELEPHONE ENVIRONMENT
US5048079A (en) * 1990-08-10 1991-09-10 Intellicall, Inc. SMDR translator
US5247571A (en) * 1992-02-28 1993-09-21 Bell Atlantic Network Services, Inc. Area wide centrex

Also Published As

Publication number Publication date
GB9324893D0 (en) 1994-01-19
GB2273628A (en) 1994-06-22
GB2273628B (en) 1997-01-22
US5517560A (en) 1996-05-14
CA2102077C (en) 1997-09-16

Similar Documents

Publication Publication Date Title
CA2102077A1 (en) Call Billing and Measurement Methods for Redirected Calls
AU6395096A (en) Method for returning inbound calls
AU540763B2 (en) Pour on formulation, active against ticks
AU674261B2 (en) Network system and its software management method
AU2993589A (en) Anonymous interactive telephone system with expanded outward calling features
EP0177218A3 (en) Method and apparatus for sharing operators among assistance systems
AU2626088A (en) Shoppers communication system and processes relating thereto
AU7024491A (en) Connecting block for the telecommunication and data technology
AU585721B2 (en) Computer network system
AU7906891A (en) Digital computer platform for supporting telephone network applications
CA2192259A1 (en) Automatic Call-Back System and Method
AU555918B2 (en) Secure telephone system
AU1889683A (en) Electronic locating system for persons receiving telephone calls
IT8220911A0 (en) METHOD AND EQUIPMENT FOR WRAPPING ARTICLES.
CA2011259A1 (en) Telephone communication apparatus and method
AU8026391A (en) (6,7-substituted-8-alkoxy-1-cyclopropyl-1,4- dihydro-4-oxo-3-quinolinecarboxylic acid-03,04)bis(acyloxy-0) borate and the salt thereof, and the preparing method of the same
AU555880B2 (en) N-substituted 1,2,4 triosoles and imidazoles
AU2683392A (en) Telephone network interface
AU541038B2 (en) Depositing forging lubricant on titanium workpiece
AU2521392A (en) Mobile telephone system
AU2551988A (en) Decoupling network and communication system
CA2113417A1 (en) Method and System for Aggregating Objects
AU8506782A (en) Imidazol (1,5-a)pyridines
AU559958B2 (en) Pbx telephone system
AU5958486A (en) Automatically acting, lockable hoisting block

Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed