CA2102996A1 - Automatic Call Distributor with a Programmable Data Window Display System and Method - Google Patents

Automatic Call Distributor with a Programmable Data Window Display System and Method

Info

Publication number
CA2102996A1
CA2102996A1 CA2102996A CA2102996A CA2102996A1 CA 2102996 A1 CA2102996 A1 CA 2102996A1 CA 2102996 A CA2102996 A CA 2102996A CA 2102996 A CA2102996 A CA 2102996A CA 2102996 A1 CA2102996 A1 CA 2102996A1
Authority
CA
Canada
Prior art keywords
call distributor
display
automatic call
window
display system
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2102996A
Other languages
French (fr)
Other versions
CA2102996C (en
Inventor
Karla M. Kovarik
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Boeing North American Inc
Original Assignee
Karla M. Kovarik
Rockwell International Corporation
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Karla M. Kovarik, Rockwell International Corporation filed Critical Karla M. Kovarik
Publication of CA2102996A1 publication Critical patent/CA2102996A1/en
Application granted granted Critical
Publication of CA2102996C publication Critical patent/CA2102996C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G09—EDUCATION; CRYPTOGRAPHY; DISPLAY; ADVERTISING; SEALS
    • G09G—ARRANGEMENTS OR CIRCUITS FOR CONTROL OF INDICATING DEVICES USING STATIC MEANS TO PRESENT VARIABLE INFORMATION
    • G09G5/00—Control arrangements or circuits for visual indicators common to cathode-ray tube indicators and other visual indicators
    • G09G5/14—Display of multiple viewports
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/523—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing with call distribution or queueing

Abstract

An automatic call distributor (10) having a multiport switch (12) controlled by a central processing unit (14) for interconnecting external telephonic units (20) of an external telephonic network (22) with internal telephonic units (18) of the call distributor (10) and a data display terminal (32) coupled with the automatic call distributor and having a display screen (34) employing a programmable window display system and method of establishing a priority for a plurality of different types of information stored (40' - 48') for display at a plurality of different window areas (40 - 48) and in which the priority of the window areas (40 - 48) controls a selectable order in which nonactive window areas (40 - 48) overlap on the display screen when there is insufficient room on the screen (36) for full simultaneous display of an active window area and all the nonactive window areas.
CA002102996A 1992-11-12 1993-11-12 Automatic call distributor with a programmable data window display system and method Expired - Fee Related CA2102996C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US97613192A 1992-11-12 1992-11-12
US976,131 1992-11-12

Publications (2)

Publication Number Publication Date
CA2102996A1 true CA2102996A1 (en) 1994-05-13
CA2102996C CA2102996C (en) 1999-02-16

Family

ID=25523758

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002102996A Expired - Fee Related CA2102996C (en) 1992-11-12 1993-11-12 Automatic call distributor with a programmable data window display system and method

Country Status (4)

Country Link
US (1) US5479497A (en)
JP (2) JPH06237301A (en)
CA (1) CA2102996C (en)
GB (1) GB2273025B (en)

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Also Published As

Publication number Publication date
JP2603803Y2 (en) 2000-03-27
JPH06237301A (en) 1994-08-23
GB2273025B (en) 1997-03-26
GB2273025A (en) 1994-06-01
JP2000000002U (en) 2000-01-07
GB9323332D0 (en) 1994-01-05
US5479497A (en) 1995-12-26
CA2102996C (en) 1999-02-16

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