CA2227151A1 - Telephony services suite - Google Patents

Telephony services suite

Info

Publication number
CA2227151A1
CA2227151A1 CA002227151A CA2227151A CA2227151A1 CA 2227151 A1 CA2227151 A1 CA 2227151A1 CA 002227151 A CA002227151 A CA 002227151A CA 2227151 A CA2227151 A CA 2227151A CA 2227151 A1 CA2227151 A1 CA 2227151A1
Authority
CA
Canada
Prior art keywords
calling party
telephony services
services suite
telephone call
menu
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002227151A
Other languages
French (fr)
Other versions
CA2227151C (en
Inventor
Paul F. Gibilisco
Marcus Hickerson
James Kemble
Eric J. Linger
Vince Scott Margiotta
John A. Mcmaster
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
AT&T Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by AT&T Corp filed Critical AT&T Corp
Publication of CA2227151A1 publication Critical patent/CA2227151A1/en
Application granted granted Critical
Publication of CA2227151C publication Critical patent/CA2227151C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/48—Arrangements for recalling a calling subscriber when the wanted subscriber ceases to be busy
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/14—Delay circuits; Timers
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2016—Call initiation by network rather than by subscriber
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H04M3/53308—Message originator indirectly connected to the message centre, e.g. after detection of busy or absent state of a called party

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)

Abstract

A method for completing a telephone call originating from a calling party and received by a called party. A menu of options is provided to the calling party during the telephone call. The menu options are announced to the calling party and a response is inputted corresponding to the desired option from the various menus. A comparison is made between the inputted option and a set of valid responses and the responses are processed.
CA002227151A 1997-02-28 1998-01-15 Telephony services suite Expired - Fee Related CA2227151C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US3965897P 1997-02-28 1997-02-28
US60/039,658 1997-02-28

Publications (2)

Publication Number Publication Date
CA2227151A1 true CA2227151A1 (en) 1998-08-28
CA2227151C CA2227151C (en) 2001-03-27

Family

ID=21906661

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002227151A Expired - Fee Related CA2227151C (en) 1997-02-28 1998-01-15 Telephony services suite

Country Status (2)

Country Link
US (2) US6169786B1 (en)
CA (1) CA2227151C (en)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2001035612A1 (en) * 1999-11-09 2001-05-17 Elisa Communications Oyj Method and a terminal device with a call-back function
WO2002009402A1 (en) * 2000-07-21 2002-01-31 Orange Personal Communications Services Limited Call completion to busy subscribers despite of call forwarding

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US7110520B1 (en) * 1994-04-28 2006-09-19 Metro One Telecommunications, Inc. Method and system for directory assistance services
US20020136367A1 (en) * 1997-03-13 2002-09-26 Elsey Nicholas J. Technique for facilitating communications with a party after initial unsuccessful communications therewith
US6456709B1 (en) * 1997-03-13 2002-09-24 Metro One Telecommunications, Inc. Method and apparatus for monitoring telephonic members and providing directory assistance
DE19720597C2 (en) * 1997-05-16 1999-06-17 Siemens Ag Method for output handling of messages stored in mailboxes of a message storage system (SSS) in a telecommunications system
US7088801B1 (en) * 1997-09-08 2006-08-08 Mci, Inc. Single telephone number access to multiple communications services
US6792084B1 (en) 1997-09-08 2004-09-14 Mci, Inc. Single telephone number access to multiple communications services
US6324265B1 (en) * 1998-06-22 2001-11-27 Nortel Networks Limited Originator disposition options for communications session termination
US6088433A (en) * 1998-07-09 2000-07-11 Sbc Technology Resources, Inc. System and method for forwarding call from disconnected telephone number to new telephone number
US6681006B1 (en) * 1998-12-17 2004-01-20 Nortel Networks Limited Service activation upon automatic callback and automatic recall expiration
US20010036252A1 (en) * 2000-03-08 2001-11-01 Peter Renner Call announcement service
KR200207173Y1 (en) * 2000-07-26 2000-12-15 주식회사대산산업 A recapped device of waste ascon
GB0028354D0 (en) * 2000-11-21 2001-01-03 Aspex Technology Ltd Improvements relating to memory addressing
US6785363B2 (en) 2001-01-02 2004-08-31 Soundbite Communications, Inc. Voice message delivery method and system
US7054419B2 (en) * 2001-01-02 2006-05-30 Soundbite Communications, Inc. Answering machine detection for voice message delivery method and system
US6829331B2 (en) 2001-01-02 2004-12-07 Soundbite Communications, Inc. Address book for a voice message delivery method and system
JP2002261909A (en) * 2001-02-28 2002-09-13 Sanyo Electric Co Ltd Telephone set and reporting method
US6987848B1 (en) * 2001-06-21 2006-01-17 At&T Corp. Method for preventing overload condition in a circuit switched arrangement
DE10145987B4 (en) * 2001-09-18 2007-05-24 Siemens Ag Method for selecting a feature and associated entities
US6912272B2 (en) 2001-09-21 2005-06-28 Talkflow Systems, Llc Method and apparatus for managing communications and for creating communication routing rules
DE10150492B4 (en) * 2001-10-16 2006-10-19 T-Mobile Deutschland Gmbh Callback on non-busy by automatic redial in telecommunication networks
US7324638B2 (en) * 2002-03-29 2008-01-29 At&T Delaware Intellectual Property, Inc. System and method for managing communications
US8254548B2 (en) * 2002-07-10 2012-08-28 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls
US7227936B2 (en) * 2002-07-10 2007-06-05 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls
US8254547B2 (en) * 2002-07-10 2012-08-28 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls
US8693664B2 (en) 2002-07-10 2014-04-08 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls
US8472607B2 (en) 2002-07-10 2013-06-25 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls
US8472608B2 (en) 2002-07-10 2013-06-25 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls
US8913732B2 (en) 2002-07-10 2014-12-16 Blake Bookstaff Method and system for providing directory assistance to erroneous telephone calls via wearable devices
US7145998B1 (en) * 2002-07-29 2006-12-05 Bellsouth Intellectual Property Corporation Systems, methods, and devices for a callback/callback reminder feature
US7035674B1 (en) 2002-08-02 2006-04-25 Bellsouth Intellectual Property Corporation Methods and systems for enabling address book selection and communication with a wireless device
US7190768B2 (en) * 2002-08-20 2007-03-13 Avaya Technology Corp. Method and apparatus for human-assisted adaptive outbound telephone call classification based on pattern recognition
US7535922B1 (en) * 2002-09-26 2009-05-19 At&T Intellectual Property I, L.P. Devices, systems and methods for delivering text messages
US7187761B2 (en) * 2002-11-07 2007-03-06 Blake Bookstaff Method and system for providing advertising to telephone callers
US8363806B2 (en) 2002-11-07 2013-01-29 Blake Bookstaff Method and system for alphanumeric indexing for advertising via cloud computing
US8495047B2 (en) 2004-06-29 2013-07-23 Blake Bookstaff Method and system for automated intelligent electronic advertising
US8913728B2 (en) 2002-11-07 2014-12-16 Blake Bookstaff Method and system for automated intellegent advertising on wearable devices
US8130928B2 (en) * 2002-11-07 2012-03-06 Blake Bookstaff Method and system for number indexing for advertising
US8542809B2 (en) 2002-11-07 2013-09-24 Blake Bookstaff Method and system for alphanumeric indexing for advertising with cloud computing
US8611517B2 (en) 2002-11-07 2013-12-17 Blake Bookstaff Method and system for alphanumeric indexing for advertising with cloud computing
US7286493B1 (en) 2003-02-06 2007-10-23 At&T Corporation Network-based notification of voice mail
US7151827B2 (en) 2003-02-20 2006-12-19 Bellsouth Intellectual Property Corporat Systems, methods, and devices for an enhanced on-hold interface
US8583439B1 (en) * 2004-01-12 2013-11-12 Verizon Services Corp. Enhanced interface for use with speech recognition
US8078977B2 (en) 2004-06-29 2011-12-13 Blake Bookstaff Method and system for intelligent processing of electronic information
US9792633B2 (en) 2004-06-29 2017-10-17 Blake Bookstaff Method and system for intelligent processing of electronic information with cloud computing
AU2014200006B2 (en) * 2004-10-01 2015-07-09 Telecomcia Properties Limited Method and apparatus for processing routing requests
US7245712B2 (en) * 2004-10-01 2007-07-17 Red Lion International Management Limited Method and apparatus for processing routing requests
US8073699B2 (en) * 2005-08-16 2011-12-06 Nuance Communications, Inc. Numeric weighting of error recovery prompts for transfer to a human agent from an automated speech response system
US8194829B1 (en) * 2007-03-07 2012-06-05 Avaya Inc. Leaving a message for a party while on an active real-time communication
US7957310B1 (en) 2007-10-03 2011-06-07 AT&T Intellectual Property II, LLP Network-based notification of voice mail
US8559984B2 (en) * 2007-12-04 2013-10-15 Kirusa Inc. Call completion
US20100303214A1 (en) * 2009-06-01 2010-12-02 Alcatel-Lucent USA, Incorportaed One-way voice detection voicemail
EP2849418B1 (en) 2013-09-14 2015-10-14 Aleksandra Kosatka-Pioro Apparatus and method for network initiated redial
US10855841B1 (en) * 2019-10-24 2020-12-01 Qualcomm Incorporated Selective call notification for a communication device

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US4878239A (en) * 1987-08-10 1989-10-31 The Telephone Connection Anonymous interactive telephone system with expanded outward calling features
US4866759A (en) * 1987-11-30 1989-09-12 Riskin Bernard N Packet network telecommunication system having access nodes with word guessing capability
US4930152A (en) * 1988-08-31 1990-05-29 Bell Communications Research, Inc. Call return telephone service
WO1990013961A1 (en) * 1989-05-11 1990-11-15 Unisys Corporation Voice messaging for pay phone telephone systems
US5268957A (en) * 1991-06-24 1993-12-07 Rolm Company Automatic call-back "camp-on" service for communication systems
JPH06237300A (en) * 1992-12-23 1994-08-23 American Teleph & Telegr Co <Att> Message service inherent in position in telecommunication network
US5425091A (en) * 1994-02-28 1995-06-13 U S West Technologies, Inc. Method and system for providing an automatic customer callback service
US5873032A (en) * 1994-04-28 1999-02-16 Metro One Telecommunications, Inc. Method and system for providing directory assistance services during attempt to complete customer or after call termination via an alphanumeric page
US5644624A (en) * 1994-05-23 1997-07-01 Caldwell Communications Development, Inc. Automatic telephone call origination and retry system and method of operation
US5533100A (en) * 1994-07-29 1996-07-02 At&T Corp. Communications system call complete arrangement
US5646982A (en) * 1994-12-30 1997-07-08 Linkusa Corporation System and method for message delivery
US5787150A (en) * 1995-12-29 1998-07-28 Mci Communications Corporation Method and system for automated collect call messaging
US5793858A (en) * 1996-03-20 1998-08-11 Northen Telecom Limited Method for improving call completion rates in telephony
US5832060A (en) * 1996-06-14 1998-11-03 U S West, Inc. System and associated method for concatenated messaging
US5751794A (en) * 1996-09-04 1998-05-12 Faxnet Corp. Proactive voice mail service

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2001035612A1 (en) * 1999-11-09 2001-05-17 Elisa Communications Oyj Method and a terminal device with a call-back function
WO2002009402A1 (en) * 2000-07-21 2002-01-31 Orange Personal Communications Services Limited Call completion to busy subscribers despite of call forwarding

Also Published As

Publication number Publication date
US6169786B1 (en) 2001-01-02
CA2227151C (en) 2001-03-27
US6104786A (en) 2000-08-15

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Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed

Effective date: 20170116