CA2246130A1 - Web based help desk - Google Patents

Web based help desk

Info

Publication number
CA2246130A1
CA2246130A1 CA002246130A CA2246130A CA2246130A1 CA 2246130 A1 CA2246130 A1 CA 2246130A1 CA 002246130 A CA002246130 A CA 002246130A CA 2246130 A CA2246130 A CA 2246130A CA 2246130 A1 CA2246130 A1 CA 2246130A1
Authority
CA
Canada
Prior art keywords
support
help desk
web
web page
specialists
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002246130A
Other languages
French (fr)
Other versions
CA2246130C (en
Inventor
Debbie Pinard
Ron Evans
Serguei Mankovskii
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Mitel Cloud Services Inc
Original Assignee
Mitel Corp
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=26312184&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=CA2246130(A1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Priority claimed from GB9718823A external-priority patent/GB2329046B/en
Application filed by Mitel Corp filed Critical Mitel Corp
Publication of CA2246130A1 publication Critical patent/CA2246130A1/en
Application granted granted Critical
Publication of CA2246130C publication Critical patent/CA2246130C/en
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Abstract

A web based help desk includes a web server having memory storing a help desk web page. The web server allows remote user computers to access the we b server via an internet or intranet connection thereby to access and display the help desk web page. A plurality of computers, operated by support specialists, are in communication with the web server to allow support specialists to communicate wi th remote users requiring support. The support specialists are selectable through t he web page. A support specialist status application monitors the status of the support specialists and remote users requesting support and prompts the web server to establish a connection between a support specialist and a remote user when a sup port specialist becomes available. A method of providing support to a user operating a remote computer and a help desk web page are also provided.
CA002246130A 1997-09-04 1998-08-31 Web based help desk Expired - Lifetime CA2246130C (en)

Applications Claiming Priority (4)

Application Number Priority Date Filing Date Title
US5749597P 1997-09-04 1997-09-04
GB9718823.9 1997-09-04
GB9718823A GB2329046B (en) 1997-09-04 1997-09-04 Web based help desk
US60/057,495 1997-09-04

Publications (2)

Publication Number Publication Date
CA2246130A1 true CA2246130A1 (en) 1999-03-04
CA2246130C CA2246130C (en) 2003-01-14

Family

ID=26312184

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002246130A Expired - Lifetime CA2246130C (en) 1997-09-04 1998-08-31 Web based help desk

Country Status (2)

Country Link
US (1) US6230287B1 (en)
CA (1) CA2246130C (en)

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