CA2272739A1 - Apparatus and method for interpreting and intelligently managing electronic messages - Google Patents

Apparatus and method for interpreting and intelligently managing electronic messages Download PDF

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Publication number
CA2272739A1
CA2272739A1 CA002272739A CA2272739A CA2272739A1 CA 2272739 A1 CA2272739 A1 CA 2272739A1 CA 002272739 A CA002272739 A CA 002272739A CA 2272739 A CA2272739 A CA 2272739A CA 2272739 A1 CA2272739 A1 CA 2272739A1
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CA
Canada
Prior art keywords
message
user
interpreted
communications device
content
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002272739A
Other languages
French (fr)
Other versions
CA2272739C (en
Inventor
Suhayya Abu-Hakima
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Entrust Ltd
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Priority to CA002272739A priority Critical patent/CA2272739C/en
Priority to US09/318,643 priority patent/US6499021B1/en
Priority to ES00930916T priority patent/ES2241607T3/en
Priority to AU49044/00A priority patent/AU4904400A/en
Priority to DE60021574T priority patent/DE60021574T2/en
Priority to EP00930916A priority patent/EP1190339B1/en
Priority to PCT/CA2000/000600 priority patent/WO2000072173A2/en
Priority to AT00930916T priority patent/ATE300765T1/en
Publication of CA2272739A1 publication Critical patent/CA2272739A1/en
Application granted granted Critical
Publication of CA2272739C publication Critical patent/CA2272739C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/21—Monitoring or handling of messages
    • H04L51/214—Monitoring or handling of messages using selective forwarding
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems

Abstract

A computer-readable system and method for interpreting and selectively forwarding an interpreted message derived from a user's received electronic message, such as an e-mail, fax, converted voice and pager messages, to a mobile communications device of the user. A structured knowledge base comprises knowledge objects of user-related information and the knowledge objects are interlinked by semantic links to permit dynamic navigation thereof. Navigating means dynamically navigates through the structured knowledge base using the content of the received message and determines key term(s) relating to the content as a result of the navigating. An interpreted message is determined from those key term(s). Prioritizing means determines the priority of the message, selects the second communications device based on the current context of the user and the content of the message in relation to the user-related information and assigns priority indicia to the interpreted message according thereto. Forwarding means forwards the interpreted message to the second communications device when the priority indicia assigned to the interpreted message represents that the interpreted message is to be so forwarded.
CA002272739A 1999-05-25 1999-05-25 Apparatus and method for interpreting and intelligently managing electronic messages Expired - Fee Related CA2272739C (en)

Priority Applications (8)

Application Number Priority Date Filing Date Title
CA002272739A CA2272739C (en) 1999-05-25 1999-05-25 Apparatus and method for interpreting and intelligently managing electronic messages
US09/318,643 US6499021B1 (en) 1999-05-25 1999-05-26 Apparatus and method for interpreting and intelligently managing electronic messages
AU49044/00A AU4904400A (en) 1999-05-25 2000-05-23 Apparatus and method for interpreting and intelligently managing electronic messages
DE60021574T DE60021574T2 (en) 1999-05-25 2000-05-23 DEVICE AND METHOD FOR INTERPRETING AND INTELLIGENTLY MANAGING ELECTRONIC MESSAGES
ES00930916T ES2241607T3 (en) 1999-05-25 2000-05-23 APPARATUS AND METHOD FOR INTELLIGENTLY INTERPRETING AND MANAGING ELECTRONIC MESSAGES.
EP00930916A EP1190339B1 (en) 1999-05-25 2000-05-23 Apparatus and method for interpreting and intelligently managing electronic messages
PCT/CA2000/000600 WO2000072173A2 (en) 1999-05-25 2000-05-23 Apparatus and method for interpreting and intelligently managing electronic messages
AT00930916T ATE300765T1 (en) 1999-05-25 2000-05-23 DEVICE AND METHOD FOR INTERPRETATION AND INTELLIGENT MANAGEMENT OF ELECTRONIC MESSAGES

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CA002272739A CA2272739C (en) 1999-05-25 1999-05-25 Apparatus and method for interpreting and intelligently managing electronic messages
US09/318,643 US6499021B1 (en) 1999-05-25 1999-05-26 Apparatus and method for interpreting and intelligently managing electronic messages

Publications (2)

Publication Number Publication Date
CA2272739A1 true CA2272739A1 (en) 2000-11-25
CA2272739C CA2272739C (en) 2003-10-07

Family

ID=25680969

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002272739A Expired - Fee Related CA2272739C (en) 1999-05-25 1999-05-25 Apparatus and method for interpreting and intelligently managing electronic messages

Country Status (8)

Country Link
US (1) US6499021B1 (en)
EP (1) EP1190339B1 (en)
AT (1) ATE300765T1 (en)
AU (1) AU4904400A (en)
CA (1) CA2272739C (en)
DE (1) DE60021574T2 (en)
ES (1) ES2241607T3 (en)
WO (1) WO2000072173A2 (en)

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Publication number Publication date
CA2272739C (en) 2003-10-07
AU4904400A (en) 2000-12-12
EP1190339A2 (en) 2002-03-27
WO2000072173A3 (en) 2001-03-01
ES2241607T3 (en) 2005-11-01
US6499021B1 (en) 2002-12-24
WO2000072173A2 (en) 2000-11-30
EP1190339B1 (en) 2005-07-27
DE60021574D1 (en) 2005-09-01
ATE300765T1 (en) 2005-08-15
DE60021574T2 (en) 2006-06-08

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