CA2302338A1 - Method and apparatus for inquiry response via internet - Google Patents

Method and apparatus for inquiry response via internet Download PDF

Info

Publication number
CA2302338A1
CA2302338A1 CA002302338A CA2302338A CA2302338A1 CA 2302338 A1 CA2302338 A1 CA 2302338A1 CA 002302338 A CA002302338 A CA 002302338A CA 2302338 A CA2302338 A CA 2302338A CA 2302338 A1 CA2302338 A1 CA 2302338A1
Authority
CA
Canada
Prior art keywords
customer service
user
session
service representative
interactive
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002302338A
Other languages
French (fr)
Other versions
CA2302338C (en
Inventor
Gregory T. Stovall
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nortel Networks Ltd
Original Assignee
Nortel Networks Corporation
Gregory T. Stovall
Nortel Networks Limited
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=25444191&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=CA2302338(A1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Nortel Networks Corporation, Gregory T. Stovall, Nortel Networks Limited filed Critical Nortel Networks Corporation
Publication of CA2302338A1 publication Critical patent/CA2302338A1/en
Application granted granted Critical
Publication of CA2302338C publication Critical patent/CA2302338C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/0024Services and arrangements where telephone services are combined with data services
    • H04M7/003Click to dial services
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L67/00Network arrangements or protocols for supporting network services or applications
    • H04L67/50Network services
    • H04L67/75Indicating network or usage conditions on the user display
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/42195Arrangements for calling back a calling subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/50Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04LTRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L69/00Network arrangements, protocols or services independent of the application payload and not provided for in the other groups of this subclass
    • H04L69/30Definitions, standards or architectural aspects of layered protocol stacks
    • H04L69/32Architecture of open systems interconnection [OSI] 7-layer type protocol stacks, e.g. the interfaces between the data link level and the physical level
    • H04L69/322Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions
    • H04L69/329Intralayer communication protocols among peer entities or protocol data unit [PDU] definitions in the application layer [OSI layer 7]
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
    • H04M7/006Networks other than PSTN/ISDN providing telephone service, e.g. Voice over Internet Protocol (VoIP), including next generation networks with a packet-switched transport layer

Abstract

An interactive data communication user is connected through a network to a multimedia response server. The user presses an appropriate keyboard or mouse clicks on an appropriately labeled button on a data page. An automatic call distribution device switches the session to a customer service queue for routing to the next available customer service representative. The customer service representative automatically places an Internet based telephone call to the user. When the interactive session between the user and the customer service representative is completed, session control passes back to the data page server and a normal interactive session is resumed.
CA002302338A 1997-08-29 1998-07-08 Method and apparatus for inquiry response via internet Expired - Fee Related CA2302338C (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US08/920,674 US6192050B1 (en) 1997-08-29 1997-08-29 Method and apparatus for inquiry response via internet
US08/920,674 1997-08-29
PCT/US1998/014256 WO1999012326A1 (en) 1997-08-29 1998-07-08 Method and apparatus for inquiry response via internet

Publications (2)

Publication Number Publication Date
CA2302338A1 true CA2302338A1 (en) 1999-03-11
CA2302338C CA2302338C (en) 2003-12-23

Family

ID=25444191

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002302338A Expired - Fee Related CA2302338C (en) 1997-08-29 1998-07-08 Method and apparatus for inquiry response via internet

Country Status (5)

Country Link
US (1) US6192050B1 (en)
EP (1) EP1021906A4 (en)
AU (1) AU8390698A (en)
CA (1) CA2302338C (en)
WO (1) WO1999012326A1 (en)

Families Citing this family (99)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CA2173304C (en) * 1995-04-21 2003-04-29 Anthony J. Dezonno Method and system for establishing voice communications using a computer network
GB9603582D0 (en) 1996-02-20 1996-04-17 Hewlett Packard Co Method of accessing service resource items that are for use in a telecommunications system
US6069890A (en) 1996-06-26 2000-05-30 Bell Atlantic Network Services, Inc. Internet telephone service
US6154445A (en) * 1996-04-18 2000-11-28 Bell Atlantic Network Services, Inc. Telephony communication via varied redundant networks
US6078582A (en) 1996-12-18 2000-06-20 Bell Atlantic Network Services, Inc. Internet long distance telephone service
US6137869A (en) 1997-09-16 2000-10-24 Bell Atlantic Network Services, Inc. Network session management
US6574216B1 (en) * 1997-03-11 2003-06-03 Verizon Services Corp. Packet data network voice call quality monitoring
US6292479B1 (en) 1997-03-19 2001-09-18 Bell Atlantic Network Services, Inc. Transport of caller identification information through diverse communication networks
US6870827B1 (en) 1997-03-19 2005-03-22 Verizon Services Corp. Voice call alternative routing through PSTN and internet networks
US6411805B1 (en) 1997-06-05 2002-06-25 Mci Communications Corporation System and method for a network-based call continuation service
JPH1168795A (en) * 1997-08-26 1999-03-09 Nec Corp Server board system
US6393015B1 (en) * 1997-09-12 2002-05-21 Genesys Telecommunications Laboratories, Inc. Method and apparatus for automatic network connection between a small business and a client
SE510954C2 (en) * 1997-11-11 1999-07-12 Ericsson Telefon Ab L M Method and device for verification of voice port services
US6493447B1 (en) * 1997-11-21 2002-12-10 Mci Communications Corporation Contact server for call center for syncronizing simultaneous telephone calls and TCP/IP communications
US6934277B1 (en) * 1998-02-26 2005-08-23 Rockwell Electronic Commerce Technologies, Llc Internet web site with audio interconnect and automatic call distributor
US7289485B1 (en) * 1998-09-02 2007-10-30 U.S. West, Inc Communications system for delivering IP telephony and web based information
US6958994B2 (en) 1998-09-24 2005-10-25 Genesys Telecommunications Laboratories, Inc. Call transfer using session initiation protocol (SIP)
US6389007B1 (en) * 1998-09-24 2002-05-14 Genesys Telecommunications Laboratories, Inc. Method and apparatus for providing integrated routing for PSTN and IPNT calls in a call center
US7120141B2 (en) 1998-09-24 2006-10-10 Genesys Telecommunications Laboratories, Inc. Integrating SIP control messaging into existing communication center routing infrastructure
US6223165B1 (en) * 1999-03-22 2001-04-24 Keen.Com, Incorporated Method and apparatus to connect consumer to expert
US8321411B2 (en) 1999-03-23 2012-11-27 Microstrategy, Incorporated System and method for management of an automatic OLAP report broadcast system
GB2358548B (en) * 1999-05-18 2003-09-10 Bob Tang Methods for fast establishment of modem-to-modem data link via PSTN bypassing present lengthy modem negotiations
US6829243B1 (en) * 1999-05-26 2004-12-07 Nortel Networks Limited Directory assistance for IP telephone subscribers
US9208213B2 (en) * 1999-05-28 2015-12-08 Microstrategy, Incorporated System and method for network user interface OLAP report formatting
US8607138B2 (en) * 1999-05-28 2013-12-10 Microstrategy, Incorporated System and method for OLAP report generation with spreadsheet report within the network user interface
US6400710B1 (en) * 1999-07-09 2002-06-04 Enron Warspeed Services, Inc. Network with hot button for providing switched broadband multipoint/multimedia intercommunication
US7062465B1 (en) 1999-08-31 2006-06-13 Verizon Services Corp. Methods and apparatus for providing agent controlled synchronized browsing at a terminal
US6771766B1 (en) * 1999-08-31 2004-08-03 Verizon Services Corp. Methods and apparatus for providing live agent assistance
US6587547B1 (en) 1999-09-13 2003-07-01 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with real-time drilling via telephone
US6836537B1 (en) * 1999-09-13 2004-12-28 Microstrategy Incorporated System and method for real-time, personalized, dynamic, interactive voice services for information related to existing travel schedule
US6964012B1 (en) 1999-09-13 2005-11-08 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, including deployment through personalized broadcasts
US8130918B1 (en) 1999-09-13 2012-03-06 Microstrategy, Incorporated System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with closed loop transaction processing
KR100644579B1 (en) * 1999-10-26 2006-11-13 삼성전자주식회사 Real-time audio/video communication device in internet and method thereof
US6760429B1 (en) * 1999-12-23 2004-07-06 Nortel Networks Limited Web based agent backed system that provides streaming multimedia support
US20010056467A1 (en) * 2000-02-22 2001-12-27 Wilkinson William T. Information search and shopping system
US6934279B1 (en) * 2000-03-13 2005-08-23 Nortel Networks Limited Controlling voice communications over a data network
US6956941B1 (en) * 2000-04-12 2005-10-18 Austin Logistics Incorporated Method and system for scheduling inbound inquiries
US7433459B2 (en) * 2000-06-19 2008-10-07 Verizon Services Corp. Methods and apparatus for providing telephone support for internet sales
US7502460B2 (en) 2006-11-20 2009-03-10 Austin Logistics Incorporated Method and system for distributing outbound telephone calls
US7103173B2 (en) 2001-07-09 2006-09-05 Austin Logistics Incorporated System and method for preemptive goals based routing of contact records
US7142662B2 (en) 2000-07-11 2006-11-28 Austin Logistics Incorporated Method and system for distributing outbound telephone calls
US6865540B1 (en) 2000-08-09 2005-03-08 Ingenio, Inc. Method and apparatus for providing group calls via the internet
GB2368930B (en) * 2000-10-17 2005-04-06 Hewlett Packard Co Establishment of a deferred network communication session
US20070192155A1 (en) * 2000-10-24 2007-08-16 Gauger Derek K Network based, interactive project management apparatus and method
US6636590B1 (en) 2000-10-30 2003-10-21 Ingenio, Inc. Apparatus and method for specifying and obtaining services through voice commands
US20030002651A1 (en) * 2000-12-29 2003-01-02 Shires Glen E. Data integration with interactive voice response systems
US7289623B2 (en) * 2001-01-16 2007-10-30 Utbk, Inc. System and method for an online speaker patch-through
US20020133402A1 (en) * 2001-03-13 2002-09-19 Scott Faber Apparatus and method for recruiting, communicating with, and paying participants of interactive advertising
US20030050851A1 (en) * 2001-05-31 2003-03-13 Vaccaro Lee P. Hybrid business model having infinitely variable business support services
US7715546B2 (en) * 2001-07-09 2010-05-11 Austin Logistics Incorporated System and method for updating contact records
US7054434B2 (en) 2001-07-09 2006-05-30 Austin Logistics Incorporated System and method for common account based routing of contact records
US6978307B2 (en) * 2001-07-19 2005-12-20 Hewlett-Packard Development Company, L.P. Apparatus and method for providing customer service
US6704403B2 (en) * 2001-09-05 2004-03-09 Ingenio, Inc. Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail
US6870925B2 (en) * 2001-11-13 2005-03-22 Rockwell Electronic Commerce Corp. Method and apparatus for providing music to an agent during non-voice dialog communication in an automatic call distributor system
US7580850B2 (en) * 2001-12-14 2009-08-25 Utbk, Inc. Apparatus and method for online advice customer relationship management
US7937439B2 (en) * 2001-12-27 2011-05-03 Utbk, Inc. Apparatus and method for scheduling live advice communication with a selected service provider
DE10201807A1 (en) * 2002-01-18 2003-07-31 Deutsche Telekom Ag Procedure for the selective routing of a voice-over-IP connection to a service number
US7251316B2 (en) * 2002-04-11 2007-07-31 Fuji Xerox Co., Ltd. Methods and systems for enabling conversations about task-centric physical objects
US7391763B2 (en) * 2002-10-23 2008-06-24 International Business Machines Corporation Providing telephony services using proxies
US7359498B2 (en) * 2003-06-12 2008-04-15 Utbk, Inc. Systems and methods for arranging a call
US7698183B2 (en) * 2003-06-18 2010-04-13 Utbk, Inc. Method and apparatus for prioritizing a listing of information providers
US7886009B2 (en) 2003-08-22 2011-02-08 Utbk, Inc. Gate keeper
US7428497B2 (en) 2003-10-06 2008-09-23 Utbk, Inc. Methods and apparatuses for pay-per-call advertising in mobile/wireless applications
US7366683B2 (en) 2003-10-06 2008-04-29 Utbk, Inc. Methods and apparatuses for offline selection of pay-per-call advertisers
US10425538B2 (en) * 2003-10-06 2019-09-24 Yellowpages.Com Llc Methods and apparatuses for advertisements on mobile devices for communication connections
US8027878B2 (en) 2003-10-06 2011-09-27 Utbk, Inc. Method and apparatus to compensate demand partners in a pay-per-call performance based advertising system
US7424442B2 (en) 2004-05-04 2008-09-09 Utbk, Inc. Method and apparatus to allocate and recycle telephone numbers in a call-tracking system
US8121898B2 (en) 2003-10-06 2012-02-21 Utbk, Inc. Methods and apparatuses for geographic area selections in pay-per-call advertisement
US7120235B2 (en) * 2003-10-06 2006-10-10 Ingenio, Inc. Method and apparatus to provide pay-per-call performance based advertising
US9984377B2 (en) 2003-10-06 2018-05-29 Yellowpages.Com Llc System and method for providing advertisement
US8024224B2 (en) * 2004-03-10 2011-09-20 Utbk, Inc. Method and apparatus to provide pay-per-call advertising and billing
US7822016B2 (en) * 2004-01-20 2010-10-26 Aspect Software, Inc. IP ACD using SIP format
US20060026089A1 (en) * 2004-07-29 2006-02-02 Webe Yellow, Inc. Telephonic device to connect query initiator to provider
US9202219B2 (en) * 2005-02-16 2015-12-01 Yellowpages.Com Llc System and method to merge pay-for-performance advertising models
US8538768B2 (en) * 2005-02-16 2013-09-17 Ingenio Llc Methods and apparatuses for delivery of advice to mobile/wireless devices
US7979308B2 (en) 2005-03-03 2011-07-12 Utbk, Inc. Methods and apparatuses for sorting lists for presentation
EP1703713A1 (en) * 2005-03-18 2006-09-20 BRITISH TELECOMMUNICATIONS public limited company Callback system for mobile terminals
US8036374B2 (en) * 2005-05-16 2011-10-11 Noble Systems Corporation Systems and methods for detecting call blocking devices or services
US8781092B2 (en) * 2005-05-16 2014-07-15 Noble Systems Corporation Systems and methods for callback processing
US20070027842A1 (en) * 2005-07-27 2007-02-01 Sbc Knowledge Ventures L.P. Information-paging delivery
US8761154B2 (en) 2005-09-28 2014-06-24 Ebbe Altberg Methods and apparatuses to access advertisements through voice over internet protocol (VoIP) applications
US8599832B2 (en) 2005-09-28 2013-12-03 Ingenio Llc Methods and apparatuses to connect people for real time communications via voice over internet protocol (VOIP)
US7720091B2 (en) * 2006-01-10 2010-05-18 Utbk, Inc. Systems and methods to arrange call back
US20070165841A1 (en) * 2006-01-10 2007-07-19 Scott Faber Systems and methods to provide guidance during a process to establish a communication connection
US9197479B2 (en) 2006-01-10 2015-11-24 Yellowpages.Com Llc Systems and methods to manage a queue of people requesting real time communication connections
US8681778B2 (en) 2006-01-10 2014-03-25 Ingenio Llc Systems and methods to manage privilege to speak
US8125931B2 (en) * 2006-01-10 2012-02-28 Utbk, Inc. Systems and methods to provide availability indication
US9317855B2 (en) 2006-10-24 2016-04-19 Yellowpages.Com Llc Systems and methods to provide voice connections via local telephone numbers
US8451825B2 (en) 2007-02-22 2013-05-28 Utbk, Llc Systems and methods to confirm initiation of a callback
US20080201436A1 (en) * 2007-02-20 2008-08-21 Gideon Gartner Enhanced information system and method
DE102007011844B4 (en) * 2007-03-12 2012-10-31 Siemens Ag Device for remote control and / or communication
US20080263446A1 (en) * 2007-04-20 2008-10-23 Utbk, Inc. Methods and Systems to Connect People to Services via Virtual Reality
US9277019B2 (en) 2007-06-18 2016-03-01 Yellowpages.Com Llc Systems and methods to provide communication references to connect people for real time communications
US8260366B2 (en) 2007-09-28 2012-09-04 At&T Intellectual Property I, Lp Automatic setting of an alert mode on a wireless device
US9055149B2 (en) * 2009-01-28 2015-06-09 Virtual Hold Technology, Llc Managing, directing, and queuing communication events using image technology
US9386155B2 (en) 2009-01-28 2016-07-05 Virtual Hold Technology, Llc Communication device for establishing automated call back using queues
US8238538B2 (en) 2009-05-28 2012-08-07 Comcast Cable Communications, Llc Stateful home phone service
US8374334B2 (en) * 2009-07-27 2013-02-12 Verizon Patent And Licensing Inc. System and method for interactive customer service
US9516168B2 (en) 2012-10-19 2016-12-06 Virtual Hold Technology, Llc Managing, directing, and queuing communication events using near-field communications

Family Cites Families (24)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5311574A (en) * 1991-10-23 1994-05-10 At&T Bell Laboratories Automatic customer call back for automatic call distribution systems
US5479487A (en) 1993-02-11 1995-12-26 Intervoice Limited Partnership Calling center employing unified control system
US5794207A (en) 1996-09-04 1998-08-11 Walker Asset Management Limited Partnership Method and apparatus for a cryptographically assisted commercial network system designed to facilitate buyer-driven conditional purchase offers
US5473679A (en) * 1993-12-09 1995-12-05 At&T Corp. Signaling system for broadband communications networks
US5425091A (en) * 1994-02-28 1995-06-13 U S West Technologies, Inc. Method and system for providing an automatic customer callback service
JP3285698B2 (en) 1994-03-18 2002-05-27 富士通株式会社 Multimedia communication control system and multimedia communication control system control method
JP3434074B2 (en) 1994-06-23 2003-08-04 富士通株式会社 Multimedia communication equipment
CA2139081C (en) * 1994-12-23 1999-02-02 Alastair Gordon Unified messaging system and method
CA2168484C (en) * 1995-03-13 2000-12-05 Mehmet Reha Civanlar Client-server architecture using internet and public switched networks
CA2173304C (en) * 1995-04-21 2003-04-29 Anthony J. Dezonno Method and system for establishing voice communications using a computer network
US5806043A (en) 1995-06-06 1998-09-08 Interactive Media Works, L.L.C. Method for providing customer on-line support via prepaid internet access
US5657383A (en) * 1995-06-06 1997-08-12 Lucent Technologies Inc. Flexible customer controlled telecommunications handling
US5737333A (en) * 1995-06-23 1998-04-07 Lucent Technologies Inc. Method and apparatus for interconnecting ATM-attached hosts with telephone-network attached hosts
US5619557A (en) 1995-07-10 1997-04-08 Rockwell International Corporation Telephone switching system and method for controlling incoming telephone calls to remote agents and for collecting and providing call data
US5764736A (en) * 1995-07-20 1998-06-09 National Semiconductor Corporation Method for switching between a data communication session and a voice communication session
US5884032A (en) * 1995-09-25 1999-03-16 The New Brunswick Telephone Company, Limited System for coordinating communications via customer contact channel changing system using call centre for setting up the call between customer and an available help agent
US5724355A (en) * 1995-10-24 1998-03-03 At&T Corp Network access to internet and stored multimedia services from a terminal supporting the H.320 protocol
US5778178A (en) 1995-11-13 1998-07-07 Arunachalam; Lakshmi Method and apparatus for enabling real-time bi-directional transactions on a network
US5838682A (en) 1995-11-28 1998-11-17 Bell Atlantic Network Services, Inc. Method and apparatus for establishing communications with a remote node on a switched network based on hypertext dialing information received from a packet network
US5751706A (en) * 1996-06-05 1998-05-12 Cignal Global Communications, Inc. System and method for establishing a call telecommunications path
US5793861A (en) * 1996-06-11 1998-08-11 Executone Information Systems, Inc. Transaction processing system and method
US5768513A (en) * 1996-06-27 1998-06-16 At&T Corp. Multimedia messaging using the internet
US5796393A (en) 1996-11-08 1998-08-18 Compuserve Incorporated System for intergrating an on-line service community with a foreign service
US5867495A (en) * 1996-11-18 1999-02-02 Mci Communications Corporations System, method and article of manufacture for communications utilizing calling, plans in a hybrid network

Also Published As

Publication number Publication date
CA2302338C (en) 2003-12-23
EP1021906A4 (en) 2003-06-11
EP1021906A1 (en) 2000-07-26
WO1999012326A1 (en) 1999-03-11
US6192050B1 (en) 2001-02-20
AU8390698A (en) 1999-03-22

Similar Documents

Publication Publication Date Title
CA2302338A1 (en) Method and apparatus for inquiry response via internet
US7095840B2 (en) Method and system for establishing voice communications using a computer network
EP1059814A3 (en) Method of providing telecommunication services
WO2002060109A3 (en) Graphical user interface for procuring telecommunications services on-line
WO1998000951A3 (en) Method and arrangement for distributing service programs in a network environment
CA2260158A1 (en) System and method for providing customer contact services through a customer contact services node/internet gateway
WO1999026153A3 (en) Method for establishing a communication connection between two or more users via a network of interconnected computers
EP0862104A3 (en) Authentication system using network
WO1999014930A3 (en) Method and apparatus for automatic network connection between a small business and a client
CA2347244A1 (en) Device communication and control in a home network connected to an external network
WO2003021388A3 (en) Interactive device control system for integrating the internet with the public switched telephone network
WO1998057501A3 (en) Electronic communications manager
WO1997022210A3 (en) Call setup gateway for telecommunications system
WO2001079967A3 (en) On-line directory assistance system
CA2195968A1 (en) 900 number billing and collection system and method for on-line computer services
WO2001076206A8 (en) Computer telephony integration hotelling method and system
WO2004015519A3 (en) Internet-based submission of cable network content
EP0944278A3 (en) Network service management apparatus
AU4846797A (en) Method and device in telecommunications network
EP0836295A3 (en) Control of a telephone switching system over a digital information network
WO2002084972A3 (en) Accessing distributed proxy configurations
SE9902380L (en) Procedure for mediating payment performance on the Internet
WO1997024826A3 (en) Interactive services
WO2001078302A3 (en) Method for improving performance in computer networks based on lossy channels
CA2245434A1 (en) Method and apparatus for providing telephone directory assistance over a computer network

Legal Events

Date Code Title Description
EEER Examination request
MKLA Lapsed

Effective date: 20150708