CA2307874A1 - Structured voicemail messages - Google Patents

Structured voicemail messages Download PDF

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Publication number
CA2307874A1
CA2307874A1 CA002307874A CA2307874A CA2307874A1 CA 2307874 A1 CA2307874 A1 CA 2307874A1 CA 002307874 A CA002307874 A CA 002307874A CA 2307874 A CA2307874 A CA 2307874A CA 2307874 A1 CA2307874 A1 CA 2307874A1
Authority
CA
Canada
Prior art keywords
message
recipient
messaging
define
fragments
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA002307874A
Other languages
French (fr)
Other versions
CA2307874C (en
Inventor
Thomas J. Ball
Michael Abraham Benedikt
Peter Andrew Mataga
Carlos Miguel Puchol
Kenneth G. Rehor
Curtis Duane Tuckey
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Nokia of America Corp
Original Assignee
Lucent Technologies Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Lucent Technologies Inc filed Critical Lucent Technologies Inc
Publication of CA2307874A1 publication Critical patent/CA2307874A1/en
Application granted granted Critical
Publication of CA2307874C publication Critical patent/CA2307874C/en
Anticipated expiration legal-status Critical
Expired - Fee Related legal-status Critical Current

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Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/533—Voice mail systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/60—Medium conversion
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10—TECHNICAL SUBJECTS COVERED BY FORMER USPC
    • Y10S—TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y10S379/00—Telephonic communications
    • Y10S379/908—Multimedia

Abstract

A sender (101) creates a voicemail message that includes a plurality of messaging elements that include embedded instructions that define a structure of the message. Other messaging elements may include textual fragments, audio fragments that refer to audio data files that are associated with the message, and/or references to textual fragments and/or audio fragments that are stored at specified locations. The instructions may define a hierarchical menu structure which, when the message is presented to the recipient (106) by a messaging system (104), offers the recipient different navigational choices from which the recipient may select and thus effect the information content of what is presented. The structured message is sent by the sender to the recipient at an address on a messaging system that stores the message and is capable of interpreting and assembling the messaging elements in accordance with the embedded instruction and playing-out the message to the recipient when the recipient accesses the system and retrieves the message from storage. The structured message may also include links to a specific destination, to which the messaging system establishes a connection if the link is selected by the recipient during play-out of the message. Further, the messaging system can gather information from the recipient during play-out and forward that information to a specified destination, which may respond with another structured message. In the described embodiment, a phone markup language is used to define the structure and the inherent embedded instructions associated with the structure of the message.
CA002307874A 1999-05-25 2000-05-04 Structured voicemail messages Expired - Fee Related CA2307874C (en)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/318,441 US6459774B1 (en) 1999-05-25 1999-05-25 Structured voicemail messages
US09/318,441 1999-05-25

Publications (2)

Publication Number Publication Date
CA2307874A1 true CA2307874A1 (en) 2000-11-25
CA2307874C CA2307874C (en) 2003-07-29

Family

ID=23238199

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002307874A Expired - Fee Related CA2307874C (en) 1999-05-25 2000-05-04 Structured voicemail messages

Country Status (4)

Country Link
US (1) US6459774B1 (en)
EP (1) EP1056267B1 (en)
CA (1) CA2307874C (en)
DE (1) DE60042714D1 (en)

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Also Published As

Publication number Publication date
US6459774B1 (en) 2002-10-01
CA2307874C (en) 2003-07-29
EP1056267A2 (en) 2000-11-29
EP1056267A3 (en) 2001-07-11
DE60042714D1 (en) 2009-09-24
EP1056267B1 (en) 2009-08-12

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